Restaurant Assistant Manager

Vitality Bowls - Willow Glen, CA; San Jose (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A local health food franchise is seeking a team leader to manage operations during shifts and ensure excellent customer satisfaction. Responsibilities include leading the team, managing inventory, and training new staff while adhering to safety and health standards. Ideal candidates possess strong leadership skills, excellent customer service capabilities, and the ability to handle cash and POS systems. Previous restaurant experience is preferred, and food certification is required.

Qualifications

• Food certified.
• Basic computer handling, POS system, cash and credit card processing.
• Able to stand for long periods and lift heavy boxes.
• Positive attitude and teamwork.

Responsibilities

• Act as manager when needed and manage shifts.
• Lead team ensuring quality food service.
• Handle customer inquiries and complaints.
• Assist in inventory management and ordering.

Skills

Customer service

Leadership

Organizational skills

Communication

Tools

POS system

Job description

Job Description:

Act as manager when manager is unavailable

In charge of shifts and delegating tasks

Restock the register nightly for the correct change

Take deposits to the bank several times a week and maintain an accurate count of petty cash

Assist with managing inventory and placing orders

Assist in writing the schedule and collecting information from employees about schedule issues

Assist with Marketing activities both online and offline.

Lead the team, making sure food is made accurately and taken to customers in a timely manner

Train other team members as needed

Perform delivery of occasional Catering orders if needed.

Show exemplary knowledge of the job and excellent customer service

Deal with upset customers/problems with food in a polite way, making sure the customer is happy

Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued

Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low

Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.

Manage the break schedule, making sure employees are arriving on time and take appropriate breaks

Attend Management Meetings

Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.

Assist with interviews, evaluations, and training

Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner

Keep the front lobby and outside area clean

Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times

Assist and ring up guests, answer phone calls and take orders over the phone

Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.

Prep food according to proper procedures

Continuously and thoroughly clean the kitchen and lobby

Put away deliveries and keep everything organized

Washing dishes and put away

Communicate with other staff to ensure that all orders are made correctly and in a timely way

Carry out food to customers

Show up on time and take breaks for the appropriate length of time

Complete all opening and closing duties

Perform additional tasks requested by your manager Follow sanitation guidelines

Stock and rotate food

Adhere to safety procedures

Practice cost-cutting measures

Pitch in and work as a team

Track food quality

Handle specials circumstances

Communicate effectively with coworkers and managers

Requirements:

Become food certified

Must be able to handle a basic computer, POS system; handling cash and credit cards

Follow health, sanitary, and safety requirements

Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency

Maintain a clean and work appropriate personal appearance

Come to work with a positive attitude, and are willing to work well with others

Leadership abilities and management experience a plus

Restaurant experience a plus

I acknowledge that I am applying for employment with an independently owned and operated Vitality Bowls franchisee, a separate company and employer from Vitality Bowls and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Vitality Bowls does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Vitality Bowls franchisee.