Restaurant and Operations Manager

Dave & Buster's Inc.; Madison (WI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health, Dental, Vision

Disability insurance

Employee Assistance Program

401K matching

Free food

Free gameplay

Growth opportunities

Job summary

Dave & Buster's Inc. in Madison, WI is seeking a results-driven Restaurant & Operations Manager to lead daily operations, inspire the team, and uphold exceptional guest experiences across a fast-paced restaurant/entertainment environment.

You will oversee all aspects of the business, from staffing and coaching to cost control and service standards, while delivering strong results and a fun, safe workplace. This full-time role offers competitive pay and benefits.

Qualifications

• 21+ years of age
• 2+ years of Restaurant/Hospitality experience
• Proficient in managing cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• Ability to work weekends, nights and holidays
• Able to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in recruiting, hiring, coaching, training, and professional development
• Living our core values and leading others to do so while collaborating with the management team to achieve high-quality results

Skills

Leadership

Team management

Guest experience

COGS management

Labor management

Communication

Strategic thinking

Job description

Job Description:

THE RESTAURANT & OPERATIONS MANAGER : provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.

What we are looking for!

• You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene
• You can communicate with the Team Members and Guests in a way that inspires FUN!
• You like immediate gratification! Nothing better than making someone’s experience better or inspiring your team to play at a higher level
• You have never met a goal you can’t beat
• You can handle 100K days while walking five miles a shift& working an average of 50-hour work weeks
• The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements:

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
  • Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

55311

65072

We are an equal opportunity employer and participate in E-Verify in states where required.