Restaurant and Operations Manager

Dave & Buster's, Inc.; Madison, Northern (WI, KY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health, Dental, Vision

Long & Short-term Disability

Employee Assistance Program

401K matching

Free food

Free gameplay

Growth opportunities

Job summary

Dave & Buster's, Inc. in Madison, WI is seeking a Restaurant & Operations Manager to lead strategic initiatives, set operating standards, and drive guest satisfaction in a fast-paced restaurant/entertainment environment.

You will supervise teams, coach staff, and oversee costs while delivering memorable guest experiences, with a schedule including weekends, nights and holidays.

Qualifications

• 2+ years of restaurant/hospitality experience required.
• Ability to lead a team to create a memorable guest experience.
• Proficiency in managing cost of goods sold and labor costs.
• Willingness to work weekends, nights, and holidays.

Responsibilities

• Develop hourly team members to exceed guests' expectations.
• Demonstrate proactive leadership by ensuring positive staff and guest experiences.
• Recruiting, coaching, training, and developing team members to improve performance.

Skills

Team leadership

COGS & labor

Guest experience

Weekend/Nights/Holidays

Job description

Job Description: THE RESTAURANT & OPERATIONS MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. What we are looking for! You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene You can communicate with the Team Members and Guests in a way that inspires FUN! You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level You have never met a goal you can\'t beat You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks The ability to oversee all aspects of the business - from the most minor details to the big picture.

Requirements

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

• Developing and leading hourly team members to exceed guest\’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Perks

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster\’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
• Two FUN brands (Dave & Buster\’s and Main Event Entertainment) under one roof = Double the growth opportunities

Salary Range: 55311 - 65072

Dave & Buster\’s Inc./Main Event Entertainment is an Equal Opportunity Employer

We are an equal opportunity employer and participate in E-Verify in states where required.

Dave & Buster\’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!