Restaurant and Operations Manager

Dave & Buster's; Jacksonville (FL); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health benefits

Dental benefits

Vision benefits

Disability insurance

Employee assistance

Legacy fund

401K matching

Free meals

Free gameplay

Growth opportunities

Team leadership

Job summary

Dave & Buster’s Inc./Main Event Entertainment in Jacksonville, FL, is seeking an experienced Restaurant & Operations Manager to provide leadership and direction on standards and initiatives, aiming to boost guest experience and business results. You’ll supervise a fast-paced, entertainment-led restaurant and motivate teams to perform at a high level.

The role requires 2+ years in hospitality, hands-on cost and labor management, weekend/evening shifts, and a passion for people development.

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality Experience.
• Proficient in managing COGS and labor.
• Ability to lead a team to create a memorable guest experience.
• Willing to work weekends, nights, and holidays.
• Comfortable in a fast-paced, noisy environment.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in recruiting, hiring, coaching, training, and professional development.
• Living our core values with the management team to achieve high-quality results.

Skills

Leadership

Team management

Customer experience

Conflict resolution

Recruiting

Job description

Job Description:

THE RESTAURANT & OPERATIONS MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene. You can communicate with the Team Members and Guests in a way that inspires FUN! You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level. You have never met a goal you can't beat. You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks. The ability to oversee all aspects of the business - from the most minor details to the big picture.

Requirements:

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career! Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer. Salary Range: 58629 - 68976. We are an equal opportunity employer and participate in E-Verify in states where required. Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!