Restaurant Account Manager

OpenTable; United States; Remote; USD 55,000 - 68,000; Full time

Benefits offered by this job

25 days paid vacation

Enhanced parental leave

SpringHealth therapy sessions

Headspace subscription

Annual company-wide week off

Job summary

OpenTable, based in Vienna, seeks an Account Manager to drive customer retention and revenue growth across a designated territory. You will engage restaurant partners to increase product adoption and online availability, balancing on-site visits with virtual meetings.

Fluent German and business-level English are required, with 5+ years in account management, sales, or customer success. CRM experience and a passion for hospitality tech are essential.

Qualifications

• 5+ years of professional experience in account management, sales, or customer success.
• Native-level proficiency in German and business-level proficiency in English.
• Proven ability to manage multiple accounts simultaneously with strong organizational skills.
• Demonstrated ability to use data to guide decisions and influence stakeholders.
• Strong communication and relationship-building skills to establish trust quickly.

Responsibilities

• Lead customer retention and revenue growth initiatives within your territory by identifying upsell opportunities.
• Act as a trusted advisor to restaurant partners, increasing product adoption to improve online availability and performance.
• Maintain expert knowledge of all products and services to align with company strategies in engagements.
• Balance on-site visits with virtual meetings to maintain visibility and engage with customers.
• Collaborate with internal stakeholders to share best practices and stay aligned with initiatives.

Skills

Account management

Sales

Customer success

Data-driven decisions

German language

Tools

Salesforce

Google Workspace

Job description

Описание

Applications to be Submitted in English Candidates must already hold valid work authorisation for Austria. This role is not eligible for employer-sponsored visa or work permit applications. With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. As an Account Manager based in Vienna, you will drive customer retention and revenue growth across a designated territory. You will serve as a strategic partner to local restaurant customers, helping them increase product adoption, improve online availability, and ultimately expand their business. By deeply understanding the local restaurant industry, you will proactively engage with partners to overcome obstacles and challenge current thinking with constructive insights. Your success will directly empower restaurants to focus on their guests while ensuring long-term partnerships and business growth.

Задачи

• Lead customer retention and revenue growth initiatives within your assigned territory by proactively identifying upsell and expansion opportunities.
• Act as a trusted advisor to restaurant partners, increasing product and feature adoption to improve their online availability and business performance.
• Maintain an expert-level understanding of all products and services to seamlessly incorporate company strategies into your customer engagements.
• Balance on-site visits with virtual meetings to maintain high visibility and effectively engage face-to-face with customers in the field.
• Collaborate effectively with internal stakeholders and team members to share best practices and stay aligned with organizational initiatives.

Требования

• 5+ years of professional experience in account management, sales, or customer success
• Native-level proficiency in German and business-level proficiency in English.
• Proven ability to manage multiple accounts simultaneously while demonstrating strong organizational and time-management skills.
• Demonstrated capability to use data effectively to guide decisions and influence stakeholders.
• Strong communication and relationship-building skills to establish trust quickly and collaborate effectively.
• Proficiency in utilizing CRM software (such as Salesforce) and Google Workspace.
• Prior restaurant management or sales experience within the food and beverage industry.
• A deep passion for the intersection of hospitality and technology.
• Proven track record of consistently meeting or exceeding ambitious performance goals and expectations.

Условия

• Generous paid vacation + time off for your birthday: 25 days of paid vacation
• Enhanced paid parental leave
• Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Focus on your career growth: Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The salary range for this Austria located role is 55k€ basic + performance bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve - and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.