Rest 1 Svr AM

TPG Hotels and Resorts; Dedham (MA); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Hotel Discounts

Employee Assistance Program

Job summary

TPG Hotels and Resorts is seeking a Restaurant Server to deliver an exceptional dining experience by welcoming guests, taking orders, and serving food and beverages. The role emphasizes menu knowledge, upselling, and maintaining a clean, inviting dining area.

The position requires strong guest service skills, familiarity with cash handling, and the ability to work collaboratively with kitchen and service staff to ensure guest satisfaction.

Qualifications

• High school education or related experience.
• Ability to provide friendly guest service.
• Familiarity with cash handling and POS transactions.

Responsibilities

• Greet and seat guests, present menus, and assist with special requests.
• Take orders accurately and communicate them to the kitchen and bar.
• Serve food and beverages, ensure correct presentation and order accuracy.
• Offer menu knowledge and upsell appetizers, desserts, and drinks.
• Maintain clean, set tables and reset quickly for new guests.
• Process payments and handle transactions with accuracy.

Skills

Guest service

Cash handling

Communication

Teamwork

Education

High school diploma or equivalent

Alcohol awareness certification

Job description

Job Overview

The Restaurant Server provides an exceptional dining experience to guests by providing courteous and efficient service. The Server is responsible for taking orders and serving food and beverages and creating a welcoming and enjoyable environment.

What You’ll Be Doing

• Greeting and Seating: Welcome guests upon arrival, escort them to their tables, and provide menus. Assist with seating arrangements and accommodate special requests or preferences.
• Order Taking: Listen attentively to guests' food and beverage orders, making note of any special instructions or dietary restrictions. Accurately input orders into the restaurant's ordering system.
• Food and Beverage Service: Serve food and drinks promptly and accurately to guests' tables. Ensure proper presentation and verify that orders match customers' requests.
• Product Knowledge: Possess a thorough understanding of the menu, including ingredients, preparation methods, and specials. Offer recommendations to guests based on their preferences and answer any questions they may have.
• Upselling: Suggest appetizers, side dishes, desserts, and beverages to enhance the guest's dining experience and increase sales. Skillfully promote specials or featured items.
• Table Maintenance: Keep tables clean and properly set with utensils, glassware, and condiments. Clear empty dishes and reset tables efficiently for new guests.
• Customer Interaction: Engage with guests in a friendly and attentive manner. Address any concerns, provide solutions, and ensure guest satisfaction.
• Payment Processing: Present bills to customers, handle payment transactions accurately, and process credit card transactions. Return change, receipts, or credit card slips promptly.
• Teamwork: Collaborate with kitchen staff, bussers, and other servers to ensure smooth coordination of orders and efficient service flow.
• Sanitation and Hygiene: Adhere to food safety and sanitation standards, maintaining cleanliness in the dining area, and following proper hygiene practices.
• Special Events: Participate in and assist with special events, parties, and catering functions as required.

Skills And Abilities

High school education or related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred. Ability to understand and provide friendly guest service. Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*