Resource Specialist - Williamsburg

Peninsula Agency on Aging, Inc; Williamsburg (VA); On-site; USD 21,000 - 34,000; Part time

Job summary

Peninsula Agency on Aging, Inc. in Williamsburg, Virginia, seeks a Resource Coordinator under Care Coordination to support adults 60+ and their caregivers. The role serves as a single entry point for services, using interviewing skills to assess needs and coordinating community resources.

The position is part-time (24 hours/week, 3 days, 8:30am–5:00pm) and nonexempt. Responsibilities include maintaining resource materials, taking inquiries, referrals, and client screenings, with AIRS

Qualifications

• Degree from an accredited college or university in social work or related field, or equivalent experience.
• Minimum of one year experience working with 60+ population.
• Skilled interviewing techniques.
• Excellent oral and written communication skills.
• Knowledge of programs and services for 60+ and caregivers.
• Ability to establish effective working relationships with clients and professionals.
• Ability to prepare reports and maintain records.

Responsibilities

• Maintain and update resource manual with information for 60+ individuals and caregivers.
• Answer calls and walk-in inquiries about services for 60+ and caregivers.
• Advocate for and assist with securing agency and community services.
• Refer clients/caregivers to appropriate professionals or agencies.
• Screen clients for home-delivered meals, personal care, and community programs.
• Address emergency and elder abuse prevention requests.
• Present agency services in the community and attend meetings and trainings.
• Maintain client records and prepare required reports.

Skills

Interviewing skills

Communication skills

Record keeping

Independent work

Relationship building

Reporting

Education

Degree in social work or related field

Job description

Reports to: VP of CareCoordination

FLSA status: Part-Time (24 hours/week 3 days - 8:30am - 5:00pm)

Non-Exempt

GENERALPURPOSE

Under thesupervision of the Care Coordination Supervisor, the Resource Coordinator isresponsible for identifying, assessing, advocating, and providing assistanceand information to individuals age 60+ and their caregivers. This personserves as a single entry point for agency and community services and utilizesskilled interviewing techniques to assess client needs.

POSITIONRESPONSIBILITIES

• Maintain and continually update resource manualto include information pertinent to persons 60+ and their caregivers.
• Accept telephone calls, walk-in visitors, andclient inquiries regarding services and resources available to persons 60+and their caregivers.
• Advocate for and assist persons 60+ and theircaregivers in securing needed agency and community services.
• Appropriately refer clients and/or caregiversto proper persons or agencies in the community, including Adult ProtectiveServices.
• Utilize interviewing skills to completecomprehensive screenings of persons 60+ for home delivered meals, personalcare, free wills, and communityprograms.
• Promptly address a variety of emergency andelder abuse prevention assistance requests.
• Perform community presentations about agencyservices as requested.
• Attend community meetings and trainings.
• Maintain current and accurate written andelectronic client records and prepare reports as required.
• Prepare for and pass AIRS (Alliance ofInformation and Referral Systems) exam in order to obtain certification as anInformational and Referral Specialist in Aging Services.
• Attend departmental staff meetings and otheragency activities as requested. Perform other tasks related to the position.

ESSENTIALSKILLS AND EXPERIENCE

• Education:Degree from an accredited college or university in social work or relatedfield, or equivalent experience.
• Minimumof one year experience working with 60+ population.
• Skilledinterviewing techniques.
• Excellentoral and written communication skills.
• Comprehensiveworking knowledge of new and ongoing programs and services available toassist persons 60+ and their caregivers.
• Knowledgeof changing eligibility requirements for these programs.
• Abilityto establish and maintain effective working relationships with clients, otherprofessionals, staff, community agencies and the general public.
• Abilityto prepare reports, maintain accurate records and enter client data intoagency database.
• Abilityto communicate effectively both orally and in writing.
• Abilityto work independently.

SPECIALREQUIREMENTS

• Driver’slicense valid in the Commonwealth of Virginia.
• VirginiaNotary Public Commission helpful.

PHYSICALDEMANDS AND WORK ENVIRONMENT

The physical demands and work environmentcharacteristics described here are representative of those that must be metby an employee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

• Physical demands: While performing the duties of this job,the employee is required to use hands for keyboarding; reach with hands andarms; speak and understand the English language. Normal hearing ability (maybe with electronic assistance). Specific vision abilities required by the jobinclude close vision, distance vision, color vision, peripheral vision, depthperception, and the ability to adjust focus.
• Work environment: While performing the duties of this job,the employee is occasionally exposed to weather conditions prevalent at thetime. The noise level in the work environment is usually minimal.

GENERALSIGN-OFF

Alljob requirements are subject to possible modification to reasonablyaccommodate individuals with disabilities.

This job description in no way statesor implies that these are the only duties to be performed by the employeeoccupying this position. Employeeswill be required to follow any other job-related instructions and to performother job-related duties requested by their supervisor in compliance withFederal and State Laws.

Requirements are representative of minimum levels of knowledge, skillsand/or abilities. To perform this jobsuccessfully, the employee must possess the abilities or aptitudes to performeach duty proficiently. Continuedemployment remains on an “at-will” basis.

Part-time Position - 24 hours/week 3 days - 8:30-5:00