Resource Specialist

Spectraforce Technologies, Inc.; Pensacola (FL); Remote; USD 42,000 - 64,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Resource Specialist for a remote assignment serving diverse counties in Florida. You will coordinate care, connect members with local resources, and document activities in an electronic health record.

The role supports assessments, referrals to health plan providers, and education on benefits. The position requires a Bachelor's Degree with 2–4 years of related experience, with onboarding lasting four weeks.

Qualifications

• Bachelor's degree required with 2–4 years of related experience.
• Pediatric case management experience preferred.
• Experience connecting families to local resources for employment, housing, independent living, justice, foster care, etc.

Responsibilities

• Provides resource support to members and connects members to local resources based on assessments and plans.
• Identifies best local resources for members based on industry best practices.
• Performs care management tasks including health care needs assessment and referrals to plan providers.
• Documents outreach, assessments, and care plans in electronic health records.

Skills

Child welfare experience

Case management

Resource coordination

Education

Bachelor's Degree

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Position Title

Resource Specialist

Work Location

Remote - Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Okaloosa, Santa Rosa, Taylor, Wakulla, Walton, Washington

Assignment Duration

3 months with possible extension/conversion

Work Schedule

8am-5pm, Monday through Friday / Weekend work may be needed during emergency situations

Responsibilities

• Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans.
• Works with leadership to identify the best, most appropriate local resources for members' needs based on industry best practices.
• Works closely together as a team cohesively
• This position will be remote and will provide care management to assist with coordination of care, including assessing for health care needs, referring to health plan providers, providing education on benefits/expanded benefits, and providing community resources to address social determinants of health needs. The caseload is 100 members. This position will document in an electronic health record and will be required to document outreach notes, complete assessments, and complete a care plan on each member.
• Describe the performance expectations/metrics for this individual and their team: Compliance with care management policies/procedures including outreach and documentation expectations. Individuals will be audited on a monthly basis to ensure charts are in compliance.
• Tell me about what their first day looks like: The first day will align with training/onboarding. The first day will consist of setting up computer, completing onboarding tasks, reviewing training schedule, and meeting with the training team. Onboarding is 4 weeks.
• What previous job titles or background will work in this role:
  • Dependency Case Manager
  • Child Protective Investigator
  • DCF Navigator
  • Adoption Case Manager
  • Targeted Case Manager
  • Community Agency Worker
  • Targeted Case Manager

Candidate Requirements

Education/Certification

• Required: Bachelor's Degree and 2 - 4 years of related experience.
• Preferred:

Licensure

• Required:
• Preferred:

Years of Experience Required

• 2 - 4 years of related experience.
• Pediatric case management experience
• Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc.

Additional Qualities to Look For

• Health plan experience
• Foster care and/or adoption experience

Top 3 Must-Have Hard Skills Stack-Ranked by Importance

• 1 Child welfare experience
• 2 Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc.
• 3 Microsoft Office - Outlook, Word, and Excel
• 4 PREFERRED: Health plan experience
• 4 PREFERRED: Foster care and/or adoption experience