Resource Specialist

Spectraforce Technologies, Inc.; Fort Lauderdale (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Resource Specialist to support remote field-based care management.

You will assess member needs, develop or contribute to care plans with the care team, and coordinate referrals for services such as employment, housing, and community supports, aligning with member goals and preferences. This position is remote/field-based, with a caseload of up to 100 members, and requires 8 am-5 pm, Monday–Friday availability; weekend work may be needed during

Qualifications

• Bachelor's degree required with 2–4 years of related experience.
• Candidate should have health plan or child welfare experience and be able to connect families to local resources.

Responsibilities

• Assess member needs and develop or contribute to care plans with the care team.
• Assist with connecting members to local resources for services (employment, housing, independent living, justice, foster care).
• Act as a resource for members seeking local resource services and determine eligibility based on assessments.
• Monitor delivery of care/services and follow up to verify timely access.
• Collaborate with providers, community organizations, and governmental entities to support access to services.
• Develop education and training programs for care management staff and providers to improve resource identification.
• Draft materials and assist in developing local resource services, policies, and procedures.
• Document all resource services information and keep it up to date.
• May conduct outreach to locate hard-to-reach individuals and families.

Skills

Child welfare experience

Health plan experience

Outlook

Word

Excel

Foster care experience

Education

Bachelor's Degree

Tools

Outlook

Word

Excel

Job description

Position Title

Resource Specialist

Work Location

Remote - Region G-Indian River, Okeechobee, St.Lucie, Martin, Palm Beach

Assignment Duration

3-month contract-to-hire

Work Schedule

8 am-5 pm, Monday through Friday. Weekend work may be needed during emergencies.

Work Arrangement

Remote

Position Summary

Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with the care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions), including the identification and coordination of referral for care/services.

Background & Context

Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans. Works with leadership to identify the best, most appropriate local resources for member's needs based on industry best practices. Works closely together as a team cohesively. This position will be remote/field based and will provide care management to assist with coordination of care, including assessing for health care needs, referring to health plan providers, providing education on benefits/expanded benefits, and provide community resources to address social determinants of health needs. The caseload is 100 members.

Key Responsibilities

• Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions) including the identification and coordination of referral for care/services
• Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care), obtaining required documentation and supporting the application process, as needed
• Acts as an available resource for members seeking local resource services support and works with members to determine eligibility and care needs based on assessments and care plans/service plans
• Monitors delivery of care/services and performs follow up to members, caregivers, and/or providers to verify members have been transitioned or have access to the appropriate care/service in a timely manner
• Works with providers, community-based organizations, community stakeholders, and governmental entities to support members and their families and/or caregivers in accessing essential care/services and resources in the local community
• Assists with developing education and training programs for care management staff and providers to improve resource service identification for members in the local community
• Supports with efforts to draft materials and assists in the development of local resource services, policies, and procedures including programs, eligibility lease agreements, advocacy, retention, emergency or temporary housing
• Ensure all resource services information is appropriately documented and up to date
• May conduct telephonic and in-person outreach to locate individuals and families in the community who are hard to reach
• Other duties or responsibilities as assigned by people leader to meet the member and/or business needs
• Performs other duties as assigned
• Complies with all policies and standards

Qualification & Experience

• Candidate Requirements
• Education/Certification
  • Required: Bachelor's Degree and 2 - 4 years of related experience.
  • Preferred:
• Licensure
  • Required:
  • Preferred:
• Years of experience required
  • 2 - 4 years of related experience.
  • Pediatric case management experience
  • Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc.
  • Disqualifiers:
  • Additional qualities to look for:
  • Health plan experience
  • Foster care and/or adoption experience
• Top 3 must-have hard skills stack-ranked by importance
  • 1. Child welfare experience
  • 2. Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc.
  • 3. Microsoft Office- Outlook, Word, and Excel
  • 4. PREFERRED: Health plan experience
  • Foster care and/or adoption experience