Resource Manager - 3067

AbsoluteCARE Medical Center & Pharmacy; Baltimore, Northern (MD, KY); On-site; USD 80,000 - 85,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy in Maryland seeks a Resource Manager to lead the SDOH Coordinators and oversee budget/resource management while maintaining a Community Resource Guide to help members overcome social barriers to health.

The role requires 3+ years of management experience, a Bachelor's degree, and experience with EMR/clinical platforms; you will drive KPIs, foster community partnerships, and apply Maryland housing program knowledge.

Qualifications

• 3+ years previous management experience required, leading teams across multiple functions or processes preferred.
• Bachelor's degree required. Master of Social Work or public health, preferred.
• 2+ years of experience required working within community agencies or healthcare field.
• Proven experience of accountability for a team achieving key performance indicators.
• Previous experience using electronic medical records and/or clinical management platforms
• Excellent computer skills including knowledge of Microsoft Word, PowerPoint, Excel, and different databases.
• Excellent organizational skills, ability to multi-task, self-motivated and able to work in a fast-paced environment.
• Passionate about serving the under-served.
• Must have reliable personal transportation.
• Must have a valid driver's license, proof of insurance, and reliable personal vehicle.

Responsibilities

• Responsible for team management including hiring, promoting, retaining, and disciplinary action for SDOH team, utilizing AbsoluteCare's values as guidelines in a matrixed, cross-functional organization.
• Provide excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and recurring defects for team.
• Ownership for individual level performance management through tracking and reporting of key performance indicators, quality measures, observation, one-on-one coaching and feedback and corrective action plans when needed.
• Leverage data, key performance indicators, quality metrics and reporting to track leading and outcome performance indicators and ensure all teams are achieving expectations; identify and drive actions to address gaps in performance.
• Expertise in fostering partnerships with community-based organizations in the State of Practice that support SDOH gaps for patients.
• Develop relationships with community partners to maintain a vetted network of community organizations to support member needs
• Manage and maintain a robust Community Resource Guide to support staff in connecting members to community resources and services
• Deep understanding of Maryland housing assistance programs and community development programs
• Serve as housing SME for the Center with knowledge of housing policy, tenant rights, affordable housing opportunities and processes and developing direct pathways to housing members
• Collaborate with shared services leadership to understand program(s) process, technology, expectations, and implement consistently across engagement teams within market.
• Reinforce shared services training of new processes, expectations, metrics, technology, etc., ensuring consistency and compliance of team
• Manage all aspects of the Member Fund including request, determination, and approval processes
• Manage accounts receivable and reconciliation of the Member Fund
• Identify opportunities for team, process and technology improvements and leverage critical reasoning, decision-making, and problem-solving skills to resolve.
• Work collaboratively across market and shared services leaders to drive outcomes, identify challenges, improve processes and create a culture of teamwork.
• Manage and delegate team assignments and work queues and ensure that the team achieves outcomes.
• Lead weekly team meetings to align priorities, key performance indicators and goals.
• Meet with the Engagement Director at least bi-weekly regarding progress and barriers to success of operations, key performance indicators, progress toward goals and team engagement.
• Ensure teams are properly documenting and reporting in appropriate technology system(s).

Skills

Management experience

KPI accountability

Computer skills

Education

Bachelor's degree

Master of Social Work or public health (preferred)

Tools

Electronic medical records

Clinical management platforms

Microsoft Word

PowerPoint

Excel

Various databases

Job description

• Salary Range: $80,000 - $85,000
• Previous management experience required, leading teams across multiple functions or processes preferred.

Job Summary

The Resource Manager leads CBO partnership development, oversees budget and resource management, maintains a comprehensive Community Resource Guide and supervises a team of Social Determinants of Health Coordinators (SDOH-Cs) that work to with members to alleviate social barriers to health. This important role will be instrumental in creating and leading a team culture focused on our mission and the members we serve. This role is responsible for meeting their own Key Performance Indicators (KPIs) and ensuring SDOH-Cs are aching their KPIs and program goals.

Duties and Responsibilities:

• Responsible for team management including hiring, promoting, retaining, and disciplinary action for SDOH team, utilizing AbsoluteCare's values as guidelines in a matrixed, cross-functional organization.
• Provide excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and recurring defects for team.
• Ownership for individual level performance management through tracking and reporting of key performance indicators, quality measures, observation, one-on-one coaching and feedback and corrective action plans when needed.
• Leverage data, key performance indicators, quality metrics and reporting to track leading and outcome performance indicators and ensure all teams are achieving expectations; identify and drive actions to address gaps in performance.
• Expertise in fostering partnerships with community-based organizations in the State of Practice that support SDOH gaps for patients.
• Develop relationships with community partners to maintain a vetted network of community organizations to support member needs
• Manage and maintain a robust Community Resource Guide to support staff in connecting members to community resources and services
• Deep understanding of Maryland housing assistance programs and community development programs
• Serve as housing SME for the Center with knowledge of housing policy, tenant rights, affordable housing opportunities and processes and developing direct pathways to housing members
• Collaborate with shared services leadership to understand program(s) process, technology, expectations, and implement consistently across engagement teams within market.
• Reinforce shared services training of new processes, expectations, metrics, technology, etc., ensuring consistency and compliance of team
• Manage all aspects of the Member Fund including request, determination, and approval processes
• Manage accounts receivable and reconciliation of the Member Fund
• Identify opportunities for team, process and technology improvements and leverage critical reasoning, decision-making, and problem-solving skills to resolve.

• Work collaboratively across market and shared services leaders to drive outcomes, identify challenges, improve processes and create a culture of teamwork.
• Manage and delegate team assignments and work queues and ensure that the team achieves outcomes.
• Lead weekly team meetings to align priorities, key performance indicators and goals.

• Meet with the Engagement Director at least bi-weekly regarding progress and barriers to success of operations, key performance indicators, progress toward goals and team engagement.
• Ensure teams are properly documenting and reporting in appropriate technology system(s).

Minimum Qualifications

• 3+ years previous management experience required, leading teams across multiple functions or processes preferred.
• Bachelor's degree required. Master of Social Work or public health, preferred.
• 2+ years of experience required working within community agencies or healthcare field.
• Proven experience of accountability for a team achieving key performance indicators.
• Previous experience using electronic medical records and/or clinical management platforms
• Excellent computer skills including knowledge of Microsoft Word, PowerPoint, Excel, and different databases.
• Excellent organizational skills, ability to multi-task, self-motivated and able to work in a fast-paced environment.
• Passionate about serving the under-served.
• Must have reliable personal transportation.
• Must have a valid driver's license, proof of insurance, and reliable personal vehicle.

Working conditions

This job operates in the community and within a professional office environment. This role requires reliable personal transportation to travel to member homes, community settings, and the AbsoluteCare office; routinely uses general office equipment. This role requires a dedicated, quiet workspace with the ability to adhere to HIPAA and other privacy policies. A reliable and high-speed Wi-Fi connection.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to travel, drive, and walk within the community where members live daily.
• Ability to remain stationary for long periods of time.
• Can operate a computer, keyboard, copy and fax machine, phone and other general office equipment.
• Operates a personal motor vehicle.
• Ability to occasionally move objects up to 20 lbs.

Direct reports

SDOH-Coordinators