Community Engagement Manager

AbsoluteCare; Chicago (IL); On-site; USD 85,000 - 90,000; Full time

Job summary

AbsoluteCare in Chicago seeks a Community Engagement Manager to lead engagement teams focused on connecting members to care teams and services, improving outcomes and reducing costs. You will manage hiring, performance, and cross-functional collaboration, drive KPI results, and build a culture aligned with our mission.

The role requires a Bachelor's degree, 3+ years of management experience, and a passion for serving the under-served.

Qualifications

• 3+ years of management experience leading multi-function teams.
• Bachelor's degree required.
• 2+ years in community agencies or healthcare.
• Experience driving KPIs and performance metrics.
• Experience with EMR or clinical management platforms.
• Strong computer skills: Word, PowerPoint, Excel, databases.
• Excellent organizational skills and multitasking.
• Passion for serving the under-served.
• Must have own transportation.

Responsibilities

• Manage engagement team including hiring, promotions, retention, and discipline.
• Provide critical reasoning and problem-solving to analyze situations, determine risks, and find solutions.
• Track performance via KPIs and coach for improvement.
• Use data to monitor leading and outcome indicators and ensure goals are met.
• Collaborate with shared services to implement processes across engagement teams.
• Reinforce training to ensure compliance of team.
• Identify opportunities for process and technology improvements.
• Lead weekly team meetings and bi-weekly progress reviews.
• Oversee staff bonus programs tied to enrollment.
• Ensure proper documentation in technology systems.

Skills

Team leadership

Performance tracking

Cross-functional collaboration

Problem solving

Education

Bachelor's degree

Tools

EMR systems

Clinical software

MS Office

Job description

Job Summary

The Community Engagement Manager role oversees critical engagement team members that are aligned around engaging our membership with care teams and services to achieve improved healthcare outcomes, and reduced cost. This important role will be instrumental in creating and leading a team culture focused on our mission and the members we serve. The teams under the Community Engagement Manager will focus on finding members, new member engagement and ongoing member engagement and relationship building, connecting members to services and identify and addressing social service needs and barriers to care. Each team has its own Key Performance Indicators, and the Community Engagement Manager will be responsible for ensuring that each department is achieving its goals.

• Salary Range: $85-$90K

Job Summary

The Community Engagement Manager role oversees critical engagement team members that are aligned around engaging our membership with care teams and services to achieve improved healthcare outcomes, and reduced cost. This important role will be instrumental in creating and leading a team culture focused on our mission and the members we serve. The teams under the Community Engagement Manager will focus on finding members, new member engagement and ongoing member engagement and relationship building, connecting members to services and identify and addressing social service needs and barriers to care. Each team has its own Key Performance Indicators, and the Community Engagement Manager will be responsible for ensuring that each department is achieving its goals.

Duties And Responsibilities

• Responsible for team management including hiring, promoting, retaining, and disciplinary action for engagement team, utilizing AbsoluteCare's values as guidelines in a matrixed, cross-functional organization.
• Provide excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and recurring defects for team
• Ownership for individual level performance management through tracking and reporting of key performance indicators, quality measures, observation, one-on-one coaching and feedback and corrective action plans where needed.
• Leverage data, key performance indicators, quality metrics and reporting to track leading and outcome performance indicators and ensure all teams are achieving expectations; identify and drive actions to address gaps in performance.
• Collaborate with shared services leadership to understand program(s) process, technology, expectations, and implement consistently across engagement teams within market.
• Reinforce shared services training of new processes, expectations, metrics, technology, etc., ensuring consistency and compliance of team.
• Identify opportunities for team, process and technology improvements and leverage critical reasoning, decision-making, and problem-solving skills to resolve.
• Work collaboratively across market and shared services leaders to drive outcomes, identify challenges, improve processes and create a culture of teamwork.
• Manage and delegate team assignments and work queues and ensure that each team achieves respective outcomes.
• Lead weekly team meetings to align around priorities, key performance indicators and goals.
• Meet with Manager at least bi-weekly regarding progress and barriers to success of operations, key performance indicators, progress toward goals and team engagement.
• Administer any staff bonus programs tied to enrollment.
• Ensure teams are properly documenting and reporting in appropriate technology system(s).

Minimum Qualifications

• 3+ years previous management experience required, leading teams across multiple functions or processes preferred.
• Bachelor's degree required
• 2+ years of experience required working within community agencies or healthcare field.
• Proven experience of accountability for a team achieving key performance indicators
• Previous experience using electronic medical records and/or clinical management platforms
• Excellent computer skills including knowledge of Microsoft Word, PowerPoint, Excel, and different databases.
• Excellent organizational skills, ability to multi-task, self-motivated and able to work in a fast-paced environment.
• Passionate about serving the under-served.
• Must have own transportation.

Working conditions

This job operates in the community and within a professional office environment. This role requires reliable personal transportation to travel to member homes, community settings, and the AbsoluteCare office; routinely uses general office equipment.

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to travel, drive, walk within the community where members live daily.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone and other general office equipment.
• Operates a personal motor vehicle.
• Ability to occasionally move objects up to 20 lbs.

Direct reports

Community Health Worker and/or New Member Engagement teams. Lead or Supervisor titles (if applicable), optional Member Relations Coordinator