Resource Manager

AbsoluteCare; Washington (District of Columbia); On-site; USD 80,000 - 85,000; Full time

Job summary

AbsoluteCare is seeking a Resource Manager to lead CBO partnership development, oversee budget and resource management, and supervise a team of SDOH Coordinators. The role focuses on reducing social barriers to health and driving KPI achievement across programs.

You will oversee a comprehensive Community Resource Guide, collaborate with community partners, and ensure housing policy knowledge informs member pathways. Strong leadership and data-driven decision making are essential.

Qualifications

• 3+ years of management experience leading teams across functions.
• Bachelor’s degree required; MSW or public health preferred.
• 2+ years experience in community agencies or healthcare.
• Experience achieving KPIs.
• Experience with EMR and clinical management platforms.
• Strong IT skills: Word, PowerPoint, Excel.
• Organizational skills and ability to multi-task.
• Driver’s license and reliable transportation.

Responsibilities

• Lead SDOH team in a matrixed, cross-functional organization.
• Provide critical reasoning, decision-making, and problem-solving to analyze situations, assess risks, and implement preventive actions.
• Own performance management through tracking KPIs, quality metrics, coaching and corrective actions.
• Leverage data, KPIs, and reporting to track performance and address gaps.
• Foster partnerships with community-based organizations supporting SDOH gaps.
• Develop relationships with community partners to maintain a vetted network for member needs.
• Manage and maintain a robust Community Resource Guide to connect members to resources.
• Serve as housing SME with knowledge of housing policy and opportunities.
• Collaborate with shared services to implement processes and maintain consistency across teams.
• Lead weekly team meetings to align priorities and goals.
• Meet with Engagement Director bi-weekly on progress and barriers.
• Ensure proper documentation and reporting in technology systems.

Skills

Team leadership

Budgeting & KPI tracking

Data analysis

Communication

HIPAA compliance

MS Office

Education

Bachelor’s degree

Master of Social Work or public health (preferred)

Tools

EMR systems

Clinical management platforms

Job description

• Previous management experience required, leading teams across multiple functions or processes preferred.
• Salary Range: $80,000 - $85,000

Job Summary

The Resource Manager leads CBO partnership development, oversees budget and resource management, maintains a comprehensive Community Resource Guide and supervises a team of Social Determinants of Health Coordinators (SDOH-Cs) that work to with members to alleviate social barriers to health. This important role will be instrumental in creating and leading a team culture focused on our mission and the members we serve. This role is responsible for meeting their own Key Performance Indicators (KPIs) and ensuring SDOH-Cs are aching their KPIs and program goals.

Duties And Responsibilities

• Responsible for team management including hiring, promoting, retaining, and disciplinary action for SDOH team, utilizing AbsoluteCare’s values as guidelines in a matrixed, cross-functional organization.
• Provide excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and recurring defects for team.
• Ownership for individual level performance management through tracking and reporting of key performance indicators, quality measures, observation, one-on-one coaching and feedback and corrective action plans when needed.
• Leverage data, key performance indicators, quality metrics and reporting to track leading and outcome performance indicators and ensure all teams are achieving expectations; identify and drive actions to address gaps in performance.
• Expertise in fostering partnerships with community-based organizations in the State of Practice that support SDOH gaps for patients.
• Develop relationships with community partners to maintain a vetted network of community organizations to support member needs
• Manage and maintain a robust Community Resource Guide to support staff in connecting members to community resources and services
• Deep understanding of Maryland housing assistance programs and community development programs
• Serve as housing SME for the Center with knowledge of housing policy, tenant rights, affordable housing opportunities and processes and developing direct pathways to housing members
• Collaborate with shared services leadership to understand program(s) process, technology, expectations, and implement consistently across engagement teams within market.
• Reinforce shared services training of new processes, expectations, metrics, technology, etc., ensuring consistency and compliance of team
• Manage all aspects of the Member Fund including request, determination, and approval processes
• Manage accounts receivable and reconciliation of the Member Fund
• Identify opportunities for team, process and technology improvements and leverage critical reasoning, decision-making, and problem-solving skills to resolve.
• Work collaboratively across market and shared services leaders to drive outcomes, identify challenges, improve processes and create a culture of teamwork.
• Manage and delegate team assignments and work queues and ensure that the team achieves outcomes.
• Lead weekly team meetings to align priorities, key performance indicators and goals.
• Meet with the Engagement Director at least bi-weekly regarding progress and barriers to success of operations, key performance indicators, progress toward goals and team engagement.
• Ensure teams are properly documenting and reporting in appropriate technology system(s).

Minimum Qualifications

• 3+ years previous management experience required, leading teams across multiple functions or processes preferred.
• Bachelor’s degree required. Master of Social Work or public health, preferred.
• 2+ years of experience required working within community agencies or healthcare field.
• Proven experience of accountability for a team achieving key performance indicators.
• Previous experience using electronic medical records and/or clinical management platforms
• Excellent computer skills including knowledge of Microsoft Word, PowerPoint, Excel, and different databases.
• Excellent organizational skills, ability to multi-task, self-motivated and able to work in a fast-paced environment.
• Passionate about serving the under-served.
• Must have reliable personal transportation.
• Must have a valid driver’s license, proof of insurance, and reliable personal vehicle.

Working conditions

This job operates in the community and within a professional office environment. This role requires reliable personal transportation to travel to member homes, community settings, and the AbsoluteCare office; routinely uses general office equipment. This role requires a dedicated, quiet workspace with the ability to adhere to HIPAA and other privacy policies. A reliable and high-speed Wi-Fi connection.

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to travel, drive, and walk within the community where members live daily.
• Ability to remain stationary for long periods of time.
• Can operate a computer, keyboard, copy and fax machine, phone and other general office equipment.
• Operates a personal motor vehicle.
• Ability to occasionally move objects up to 20 lbs.

Direct reports

SDOH-Coordinators