Resource Manager

dentsu; Little Rock (AR); Hybrid; USD 78,000 - 110,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401k

Flexible paid time off

15+ paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

dentsu in Detroit is seeking a Resource Manager to lead capacity planning, balance supply and demand, and optimize staffing across projects. You will manage a team of Resource Advisors and Managers, align resources to business needs, and partner with recruitment and leadership to deliver optimal workforce outcomes.

Ideal candidates will have extensive resource management experience, strong analytical skills, and proven ability to collaborate with stakeholders at all levels.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 6+ years in resource management, workforce planning, or related function.
• Strong analytical skills with ability to translate data into actions.
• Excellent communication and interpersonal skills with stakeholders at all levels.
• Highly organized with ability to manage multiple priorities.

Responsibilities

• Lead Capacity Planning meetings to understand resource needs and mitigate risks.
• Coordinate with growth teams, account leads, recruitment, HR, and operations to fill supply and demand.
• Align opportunity close dates with resource availability across client portfolios.
• Document action items and meeting notes at Capacity Planning meetings.
• Oversee day-to-day responsibilities of Resource Advisors and Resource Managers.
• Escalate high-risk staffing situations to leadership as needed.
• Review opportunity pipeline to forecast demand.
• Maintain and ensure data accuracy for resource capacity in the WFM tool.
• Track utilization, analyze anomalies, and support remediation strategies.
• Validate external hire requests and track approvals in Workday.
• Understand resources’ skills and aspirations to identify suitable opportunities.
• Propose resources with availability to align with project needs.
• Influence leadership and resources to consider alternative staffing options.
• Communicate financial, client, and skill impacts of staffing decisions.
• Serve as point of contact for staffing conflicts and resolution.
• Resolve staffing conflicts with creative staffing alternatives.

Skills

Analytical skills

Communication

Organization

Stakeholder collaboration

Problem solving

Education

Bachelor’s degree in Business, Human Resources, Operations, or related field

Tools

Workday

PowerBI

Excel

Job description

Job Description:

We are seeking a detail-oriented and proactive Resource Manager to join our team. In this role, you will support effective Capacity Planning by balancing supply and demand, engaging with professionals to align them with the right opportunities, and partnering with recruitment and leadership teams to maintain workforce optimization. The Resource Manager independently is responsible for a portfolio of Capacity Planning clients and projects and provides accurate reporting and analysis to leadership and project teams by identifying gaps, helping to resolve issues, and making strategic and thoughtful staffing suggestions. This role will also lead a team of Resource Advisors and Resource Managers, aligning employee skills and experience with project requirements to staff projects effectively. The goal is to ensure open staffing needs are filled with the right person at the right time at the right cost. We expect this role to be active in participating in initiatives to improve Resource Management and Operations. Your work will be instrumental in driving operational excellence and enhancing both employee experience and client delivery outcomes.

Key Responsibilities

• Lead Capacity Planning meetings to understand resource needs on new projects, timeline movement, added scope and facilitate risk/issue mitigations.
• Liaise between growth teams, account leads, service line leadership, recruiting, human resources, and operations for filling applicable supply and demand
• Work closely with Growth teams on early-stage opportunities to align close dates with resource availability across a portfolio of clients.
• Document action items and meeting notes at Capacity Planning meetings with business capability leaders.
• Leads a team of Resource Advisors and Resource Managers overseeing their day-to-day responsibilities for accuracy and completeness.
• Escalate sensitive or high-risk staffing situations to leadership as needed.
• Proactively reviews opportunity pipeline to create and understand the picture of upcoming demand
• Maintain and ensure accuracy of data for resource capacity in workforce management tool
• Track utilization against targets, analyze anomalies, and support remediation strategies to drive performance.
• Validate external hire requests from business capability leaders, tracking approvals and open job requisitions in Workday once approved.
• Work with line of business managers along with resources to gain meaningful understanding of their skills, experience and aspirations and identify the right opportunities for them.
• Propose resources with current or near-term availability to project that align with their skills, professional goals, and/or staffing preferences.
• Influence leadership and resources to accept alternate staffing outcomes by articulating the value and long-term or “big picture” benefits.
• Understand and communicate the impacts (financial, client relationship, skill) of applying one resource over another.
• Point of Contact for conflict resolution as it relates to resource needs, placements, allocations, and shifts.
• Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and resources.
• Identify instances of current and potential future over/under utilization and work with leadership to address issues and mitigate risk.

Required Qualifications

• Bachelor’s degree in Business, Human Resources, Operations, or a related field (or equivalent experience).
• 6+ years of experience in resource management, workforce planning, project management, or a related function.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Highly organized with strong attention to detail and ability to manage multiple priorities

Preferred Qualifications:

• Experience using Workday or similar HRIS platforms.
• Background in a large agency, consulting or professional services organization.
• Excellent Microsoft application skills (Excel, PowerPoint, Teams, PowerBI)
• Familiarity with capacity planning tools or utilization tracking systems, particularly Adobe Workfront.

Additional Information:

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time.

The annual salary range for this position is $78,000-$110,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Location:

Detroit

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.