Resource Coordinator (Care Manager) - Home Visits Required (Bilingual Mandarin or Spanish)

The Child Center of NY; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Resource Coordinator to enhance the lives of families in need. This role involves outreach, enrollment, and coordination of services for individuals and families, ensuring access to essential resources. The ideal candidate will join an interdisciplinary team, advocating for clients and facilitating community support. With generous paid time off and a commitment to employee well-being, this position offers a fulfilling opportunity to make a real difference in the community. If you are passionate about helping others and possess strong communication skills, this role is perfect for you.

Benefits

Generous Paid Time Off

401k Pension and Employer Contribution

Flexible Spending Accounts

Employer paid disability insurance

Employee Assistance Program

Qualifications

• 2 years of experience in Human Services or Psychology with relevant coursework.
• Ability to plan, prioritize, and multi-task effectively.

Responsibilities

• Conduct outreach and enrollment, guiding families on available services.
• Facilitate collaboration among providers and families for service coordination.

Skills

Bilingual (Mandarin or Spanish)

Communication Skills

Advocacy Skills

Interdisciplinary Collaboration

Assessment Skills

Education

Bachelor’s degree in Human Services

Tools

Data Management Systems

Job description

Resource Coordinator (Care Manager) - Home Visits Required (Bilingual Mandarin or Spanish)

Queens, NY, USA Req #92

Thursday, March 13, 2025

The Child Center of NY strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives. Founded in 1953, The Child Center of NY has become a powerful community presence throughout the city. With 50 locations and 100 programs in NYC’s most under-served communities, our 1,000+ results-oriented professionals make a difference for more than 40,000 children and their families each year.

The Resource Coordinator (Care Manager) is responsible for participating in outreach and enrollment, and providing assistance/guidance to individuals, family members, and caregivers on available services. The Resource Coordinator (Care Manager) serves on an inter-disciplinary team that provides service coordination, managing the medical, social, and behavioral health needs of enrolled members. This role oversees and facilitates access to all necessary services for individuals/families to stay healthy, prevent hospitalizations, and maintain stability.

2 openings - both require home visits (Queens or Long Island area)

What We Offer:

• Generous Paid Time Off
• 401k Pension and Employer Contribution
• Flexible Spending and Commuter Benefits Accounts
• Employer paid short-term & long-term disability, life and AD&D insurance
• Employee Assistance Program

Essential Functions:

• Conduct recruitment efforts/activities and actively monitor waiting lists of eligible individuals/families to ensure accurate placement.
• Complete intake, enrollment, and ongoing assessments.
• Facilitate interdisciplinary collaboration among all providers, enrollees, families, caregivers, and available supports.
• Ensure families are aware of all support services and entitlements. Provide recommendations and referrals to relevant community resources. Advocate for individuals/families as necessary by serving as a liaison between individuals/parents and other programs.
• Conduct office/home/community visits to assess family needs and service delivery.
• Perform outreach to program candidates among client populations within the community.
• Assist in coordinating services for special needs, providing necessary support to families with children with disabilities.
• Monitor and maintain compliance with all Federal, State, and Local regulations.
• Monitor compliance using data management systems.

Minimum Qualifications:

• Bachelor’s degree in Human Services or a related field.
• 2 years of experience working in Human Services, Psychology, or a related field that included coursework in the principles of social work, child development, counseling, or psychology.
• Ability to plan and carry out assignments independently.
• Ability to prioritize, adhere to timelines, and multi-task.

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other category protected by Federal, State, or local law. EOE M/F/D/V