Resource Coordinator (Care Manager) - (Bilingual Spanish or Mandarin)

The Child Center of NY; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

The Child Center of NY seeks a Resource Coordinator (Care Manager) in New York to enhance service access for families. Key duties include conducting outreach, overseeing service coordination, and advocating for enrolled members. This role demands a bachelor’s degree and experience in human services to effectively support children and families.

Benefits

Generous Paid Time Off

401k Pension and Employer Contribution

Flexible Spending and Commuter Benefits Accounts

Employer paid short-term & long-term disability, life and AD&D insurance

Employee Assistance Program

Qualifications

• 2 years of experience in Human Services, Psychology, or related field.
• Coursework in social work, child development, counseling, or psychology is required.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Conduct outreach for program candidates and monitor waiting lists.
• Facilitate collaboration among providers, families, and community resources.
• Ensure compliance with regulations and perform home visits as needed.

Skills

Planning

Time Management

Advocacy

Education

Bachelor’s degree in Human Services or related field

Job description

Resource Coordinator (Care Manager) - (Bilingual Spanish or Mandarin)

New York, NY, USA

Job Description

Posted Friday, June 20, 2025 at 4:00 AM

The Child Center of NY strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives. Founded in 1953, The Child Center of NY has become a powerful community presence throughout the city. With 50 locations and 100 programs in NYC’s most under-served communities, our 1,000+ results-oriented professionals make a difference for more than 40,000 children and their families each year.

The Resource Coordinator (Care Manager) is responsible for participating in outreach and enrollment, and assistance/ guidance to individuals, family members and caregivers on what services are available to them. The Resource Coordinator (Care Manager) serves on an inter-disciplinary team that provides service coordination, managing the medical, social, and behavioral health needs of enrolled members. The Resource Coordinator (Care Manager) is responsible for overseeing and facilitating access to all of the services necessary for an individual/family to stay healthy, prevent hospitalizations and maintain stabil ity.

Home Visits Required (Queens or Long Island area)

What We Offer:

• Generous Paid Time Off
• 401k Pension and Employer Contribution
• Flexible Spending and Commuter Benefits Accounts
• Employer paid short-term & long-term disability, life and AD&D insurance
• Employee Assistance Program

Essential Functions:

• Conducts recruitment efforts/activities and actively monitors waiting list of eligible individual/families to ensure accurate placement.
• Responsible for the completion of intake, enrollment, and monitoring ongoing assessments.
• Facilitate interdisciplinary collaboration among all providers, the enrollee, family, caregivers and all available supports.
• Ensure that families are aware of all support services and entitlements. Provide recommendations and referrals to relevant community resources. Advocate (as necessary) for individual/families by serving as a liaison between individual/parents and other programs.
• Conduct office/home/communities visits for the purpose of assessing family needs and service delivery.
• Perform outreach to program candidates among client populations within the community.
• Assist in coordination of services for special needs, providing the necessary support to families who have children with disabilities.
• Monitor and maintain compliance with all Federal, State and Local regulations.
• Monitor compliance using data management systems.

Minimum Qualifications

• Bachelor’s degree in Human Services or a related field.
• 2 years of experience working in Human Services, Psychology or related fieldthat included course work in the principles of social work, child development,counselling or psychology.
• Ability to plan and carry out assignments independently.
• Ability to prioritize, adhere to timelines and multi-task
• Home visits are required

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V