Resource Coordinator (40 hours/week)

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading academic medical center is seeking a Resource Coordinator to facilitate patient transitions within their care continuum. The position requires a high school diploma, two years of clerical or customer service experience, and an ability to work collaboratively within healthcare settings. The ideal candidate will thrive in a dynamic environment and contribute to improving patient care services.

Benefits

Prepaid tuition assistance program

Qualifications

• Two years of administrative support experience in a customer-oriented organization.
• Ability to perform tasks efficiently and accurately.

Responsibilities

• Facilitates patient transitions and coordinates communication with post-acute providers.
• Maintains documentation related to the transition plan.

Skills

Customer service

Clerical support

Teamwork

Motivation

Education

High school diploma or equivalent GED

Job description

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• Position Summary:
• Assists through facilitating patients through the continuum of care and arranging transition needs under the direction of the Case Manager Social Worker.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Assists department staff in facilitating patient transitions of post-acute providers and other community resources as requested, including completion of referral and authorization processes as appropriate.
• Maintains professional relationships with a wide variety of community agencies by facilitating communication and information between clinical personnel and post acute providers.
• Documents appropriate information on medical records regarding the transition plan. Assists with the coordination and communication of the discharge process.
• Participates in reimbursement, certification and authorization related activities as directed.
• Documents payer and authorization information as needed.
• The following duties are considered secondary to the primary duties listed above:
• Interacts with patients and families, as needed, to coordinate post acute services safely and efficiently.
• Other duties as assigned.
  
  

Responsibilities:

Minimum Required Qualifications:

• High school diploma or equivalent GED
• Two 2 years of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• Two 2 years experience with basic keyboarding, personal computer use, and other office setting equipment.
• Demonstrated ability to be self motivated and to prioritize tasks efficiently and accurately.
• Demonstrated ability to work as a member of a team.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.
  
  

Preferred Qualifications:

• Two 2 years experience as a Patient Care Assistant or LPN.
• Two 2 years experience in a hospital health or insurance payer setting.
• Prior payer experience.
• Prior logistics experience.
  
  

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices

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