Resource Center Specialist / Switchboard Operator

Pioneer Bank; Roswell (NM); On-site; USD 32,000 - 48,000; Full time

Job summary

Pioneer Bank is seeking a Resource Center Specialist to assist customers via phone and support online and mobile banking solutions. You will handle account-related questions, process transactions, and perform clerical tasks with a friendly, professional, and empathetic approach.

Ideal candidates have a high school diploma, basic computer skills, and strong verbal and written communication abilities. This role emphasizes multitasking and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Basic computer proficiency.
• Strong verbal and written communication skills.
• Ability to use a computer keyboard and 10-key calculator.
• Ability to relate to customers with empathy and professionalism.

Responsibilities

• Assist customers with account-related questions and issues by phone.
• Support online and mobile banking services.
• Assist with bill pay, debit card, and internet banking solutions.
• Process account maintenance requests and related transactions.
• Perform clerical and administrative duties as needed.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Team player

Education

High school diploma or equivalent

Tools

10-key calculator

Basic computer proficiency

Job description

Resource Center Specialist - Pioneer Bank

At Pioneer, our mission is to make a positive difference in the lives of those who work, bank, and invest at Pioneer.

What We're Looking For

• Strong customer service and communication skills
• Friendly, professional, and solution-oriented attitude
• Ability to multitask and stay organized in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Team player who enjoys helping others

Required Skills

• High school diploma or equivalent
• Basic computer proficiency
• Strong verbal and written communication skills
• Ability to use a computer keyboard and 10-key calculator
• Ability to relate to customers with empathy and professionalism

What You'll Do

• Assist customers with account-related questions and issues by phone
• Support online and mobile banking services
• Assist with bill pay, debit card, and internet banking solutions
• Process account maintenance requests and related transactions
• Perform clerical and administrative duties as needed

We look forward to hearing from you!