Resource Center Specialist / Switchboard Operator

Pioneer Bank; Las Cruces (NM); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Pioneer Bank in Las Cruces, NM is seeking a Resource Center Specialist to be the friendly face for customers calling and visiting our branch. You will handle account inquiries, troubleshoot issues, and guide customers through our banking products and online services.

The ideal candidate has a high school diploma, solid computer skills, and a willingness to learn. You will work with a supportive team that values excellent service and community involvement.

Qualifications

• High school diploma or equivalent.
• Ability to use a computer keyboard and a 10-key calculator by touch.
• Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Having at least 1 year of relative job experience is a plus!

Responsibilities

• Assist customers with account questions via phone.
• Utilize knowledge of products and services to resolve issues.
• Communicate with management to address recurring problems or propose improvements.
• Perform general clerical duties and support online banking solutions.
• Manage mobile banking, bill pay, and business internet banking solutions.
• Handle Visa card issues, including foreign authorizations and disputes, and process ACH/stop payments and check orders.

Skills

Customer service

Communication

Empathy

Basic computer skills

Education

High school diploma or equivalent

Job description

Resource Center Specialist

Are you passionate about the banking industry and delivering quality customer service? Ready to join a company that truly values and appreciates you? If so, become the face of Pioneer Bank in Las Cruces, NM as a Resource Center Specialist!

As our Resource Center Specialist, you'll earn a competitive wage of $16 - $18 an hour. Pioneer Bank offers amazing benefits and perks, including:

• Medical, dental, vision, and life insurance
• 401(k)
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement

YOUR NEXT OPPORTUNITY STARTS HERE

DISCOVER WHO WE ARE

Since 1901, Pioneer Bank has been dedicated to making a positive difference in the lives of those who work, bank, and invest with us. We are a community-focused bank committed to building strong relationships with our customers and supporting the growth and prosperity of our local communities. We pride ourselves on our excellent workforce, which we show appreciation for through great benefits and a supportive, close-knit team environment. At Pioneer Bank, we offer a career that combines excellence, recognition, and a fantastic workplace culture!

THE VITAL CUSTOMER SERVICE ROLE YOU'LL HAVE

Your day will consist of assisting customers with all questions and issues related to their accounts via phone. An extensive knowledge of our products and services will be used regularly. Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement is expected. General clerical duties are also a necessary part of the role. These responsibilities include handling retail internet banking solutions, customer phone services, branch reports, and file maintenance. You will be expected to manage mobile banking solutions, bill pay solutions, and business internet banking solutions. The position also involves addressing Visa card issues, including foreign authorizations and disputes, as well as processing ACH/check stop payments and check orders.

QUALIFICATIONS

• High school diploma or equivalent
• Ability to use a computer keyboard and a 10-key calculator by touch
• Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor
• Strong communication and interpersonal skills
• Basic computer skills

Having at least 1 year of relative job experience is a plus!