Client Service Banker

Pioneer Bank, National Association; Town of Colonie (NY); On-site; USD 23,000 - 36,000; Full time

Job summary

Pioneer Bank, National Association in Albany, NY is seeking a Client Service Banker. This full-time, non-exempt position serves as the first impression of our brand, handling routine transactions with accuracy while delivering outstanding service and building client relationships.

The role requires a high school diploma or GED, basic math skills, and cash handling and customer service experience. Typical hours are Monday through Saturday, with a schedule provided by branch management.

Qualifications

• High School graduate (or GED) required, or current student
• Strong mathematical skills required
• Minimum of six months cash handling experience
• Minimum of six months customer service experience
• Ability to adapt to evolving technologies and systems

Responsibilities

• Provides outstanding service and solutions to our clients.
• Processes all transactions accurately, including deposits/withdrawals, loan payments, check cashing, and money order purchases.
• Acts as a first line of defense in detecting potentially fraudulent activities.
• Adheres to all policies and procedures to maintain compliance standards.
• Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs.
• Engages customers in a consultative manner to explore solutions to improve their financial well-being.
• May perform account opening, maintenance, and service inquiries as needed at branch management direction.
• Assist branch management and the Client Service Supervisor in various operational activities as needed.

Skills

Mathematical skills

Cash handling

Customer service

Adapt to evolving technologies

Communication skills

Education

High School graduate (or GED)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Service Banker

Full Time Clerical Headquarters, Albany, NY, US

Salary Range: $17.00 To $25.89 Hourly

POSITION:

Client Service Banker

LOCATION:

Floating

REPORTS TO:

Branch Administration Officer

CLASSIFICATION:

Full Time, Non Exempt

PAY GRADE:

NE 20 ($17.00 - $25.89 per hour)

AVAILABILITY:

Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm

Position Summary:

The Client Service Banker will be our clients' first impression of the Pioneer culture and brand. In this role you will embody and exemplify our IMAGINE culture within your team. This will encompass listening, understanding and anticipating the clients' needs and providing outstanding service in every interaction. You will execute transactions with professiona0lism and accuracy. In doing so, you will support and carry out Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals.

Key Responsibilities:

• Provides outstanding service and solutions to our clients.
• Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc.
• Acts as a first line of defense in detecting potentially fraudulent activities.
• Adheres to all policies and procedures to maintain compliance standards.
• Builds relationship with clients by actively listening to deepen relationships and anticipate their financial needs.
• Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being.
• At branch management direction on an as-needed basis, may perform platform duties such as account opening, account maintenance, service inquiries, etc.
• Assist branch management and the Client Service Supervisor in various operational activities on an as-needed basis.

Education & Experience:

• High School graduate (or GED) required, or current high school student anticipating graduation.
• Strong mathematical skills required.
• Minimum of six months cash handling experience and customer service experience preferred.
• Minimum of six months customer service experience, recommending and referring products and services preferred.
• Ability to adapt to evolving technologies and systems.

As an Equal Opportunity / Aff...

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.