Resort Services Product Sales Associate

Sunday River Resort; Newry (ME); Sur place; USD 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Free Ski Pass

Dependent passes

Resort discounts

Team member housing

Certifications reimbursement

Résumé du poste

Sunday River Resort in Newry, Maine is seeking a Product Sales Associate to welcome guests, answer questions, and process sales at our ski sales locations. You will learn RTP and Flake, use Windows/Office, and help with reservations during peak periods, including weekends and holidays.

We offer a dynamic team environment, training and mentorship, and perks like a Free Ski Pass, housing for eligible FT team members, and discounts on dining, retail, lodging, and lessons.

Qualifications

• Must be at least 16 years old.
• Willing to learn Sunday River’s sales software RTP and Flake.
• Commitment to high-quality guest service and accuracy.

Responsabilités

• Greet guests warmly at sales locations and provide accurate information.
• Answer questions over the phone, via email, and in person.
• Assist reservations and sell products in person and by phone.
• Maintain a clean, organized sales location and use sales systems for transactions.
• Support daily operations of the SnowSports School as needed.
• Contribute to a positive, proactive team environment.

Connaissances

Customer service

Communication

Teamwork

Computer literacy

Sales software RTP

Sales software Flake

Outils

RTP

Flake

Microsoft Windows

Microsoft Office

Description du poste

Overview

Sunday River Resort Services team members are enthusiastic, ambitious, love the mountain lifestyle, have a positive “get ‘er done attitude” and are passionate about providing exceptional guest service. If that sounds like you, we want you on our team! We have fun, love what we do, work together as a team and use every guest interaction as an opportunity to create lifelong skiers and snowboarders. Come join us this winter!

Overview

Sunday River Resort Services team members are enthusiastic, ambitious, love the mountain lifestyle, have a positive “get ‘er done attitude” and are passionate about providing exceptional guest service. If that sounds like you, we want you on our team! We have fun, love what we do, work together as a team and use every guest interaction as an opportunity to create lifelong skiers and snowboarders. Come join us this winter!

The Resort Services team includes SnowSports School, Guest Services, Ticketing, Season Pass, Events, Competitions, and Daycare. Full-time, part-time, and temporary Product Sales Associate positions are available. Team members must be available to work on specified days during the busiest times of the season, which include weekends and holidays.

Responsibilities

Core Responsibilities for Resort Services Team Members:

• Commitment to Exceptional Guest Service - Team members are expected to provide all guests with a caring, efficient, and quality experience. Every guest interaction should be focused on sharing our passion for extraordinary service and creating lifelong skiers and snowboarders.
• Support Teamwork - Team members are expected to work effectively and efficiently with fellow team members and managers, fulfill schedule commitments and add availability during peak times, be on time and prepared for work, be pro-active in helping during registration times, willing to take on more responsibilities as needed and accept daily assignments with a positive “can-do” attitude!
• Advocate of Safety - Team members are expected to actively promote and act as a role model with Sunday River’s safety policies.
• Pursue Professional Development - Team members should actively assess their skills and seek feedback and guidance from other team members, trainers, and managers that can support their development. Team members should be committed to improving, learning, and developing. We are always “green and growing” and striving to be the best team member we can be!

Other Responsibilities

• Team members will be required to gain a strong knowledge of Sunday River and products, including location of resort amenities, locations of chairlifts and trails, product rates, discounts offered, promotions, event schedules, timing, duration, and hours of products.
• Warmly welcome and professionally greet every guest at your sales location.
• Answer all guest questions about Sunday River and Resort Services over the phone, via email, and in person. You are expected to be friendly, (even on the 100th time when asked the same question), accurate and thorough.
• Assist reservations and sell products over the phone and in person while using proper etiquette and polite verbiage to maintain a high level of customer service.
• Maintain sales location in a clean, near, and orderly fashion.
• Accurately and efficiently use computer sales systems to complete guest transactions.
• Be willing to assist with the daily operations of the SnowSports School.
• Thank every guest for visiting Sunday River and display a “we want you to come back” attitude.
• Be familiar with and adhere to the policies and procedures of the resort Team Handbook and the Skier Services Manual.
• Respectfully use team member benefits as they are outlined in resort policies.
• Contribute to team effort by participating in job sharing; assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; sharing insights from guest interactions and ideas for improvements; accepting diverse assignments; maintaining a positive and friendly attitude and demeanor in all team member and guest interactions.
• Encourage friends, family and others interested in Resort Services to join our team.
• Meet schedule commitments to cover business needs. Help cover as many of the peak business days as possible.
• Work with and support Skier Services Team members to provide the best guest experience possible.

Qualifications

• Must be at least 16 years old
• Commitment to becoming a skilled sales associate and fluent in Sunday River’s sales software: RTP and Flake. We don’t expect you to join our team knowing everything (or even anything) about guest services, the SnowSports School and Sunday River, but we do expect you to be committed to improving, learning, and evolving as a team member. We are committed to helping you improve as a guest service associate through opportunities including training and mentorship. We are committed to helping you be the best guest service associate you can be, and we expect you to be committed to the same goal.
• Enjoy providing high-quality service in an accurate and thorough manner. We thrive on making Sunday River our guests’ “Happy Place!”
• Be able to communicatewell with guests, both children and adults, other team members and managers. Clear, courteous, timely, and well-spoken communication skills are required.
• Ability to keep a positive outlook, maintain high attention to detail, problem solve, multi-task, improvise, adapt, adjust, stay calm, and maintain a high quality of work during high volume periods and overcome challenges in a faster-than-average working environment as needed.
• Ability to help create quality Guest Service experiences for guests, time and time again.
• Applicants must have prior computer experience with Microsoft Windows and Microsoft Office.
• While not required, prior experience in guest service and/or point of sale is favored.
• While not mandatory, prior experience with RTP and Aspenware is favored.

Compensation & Benefits

• Wages range from $16.50 - $20 per hour, depending on experience, with opportunities for professional growth and advancement
• Team Member Perks include:
• Free Ski Pass for all Team Members. FT Team Members are also eligible for dependent passes and access to other Boyne Resorts
• Resort discounts on dining, retail, lodging, rentals, lessons, and spa
• Eligibility for affordable team member housing for FT Team Members
• Reimbursement for personal development certifications