Resort Services Operator

Westgateresorts; Gatlinburg (TN); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k) with company match

Daily pay

Job summary

Westgate Resorts is seeking a Resort Services Operator to handle guest calls, provide information, and support hotel operations. You will use a PBX switchboard to connect calls, route inquiries, and ensure high-quality service with standardized greetings and procedures.

Responsibilities include daily reporting, information dissemination, wake-up and courtesy calls, and sharing business updates with coworkers.

Qualifications

• Must read, write, and speak English fluently.
• Must be able to lift up to 15 lbs.
• Must be able to work weekends and holidays.
• Background check, drug test, and work eligibility in the United States required.

Responsibilities

• Answer, screen, and route call volume including inbound and internal calls.
• Use PBX switchboard to connect calls.
• Meet department standards for QA, greetings, and call handling protocols.
• Complete daily reports and records as required.

Skills

Excellent communication

English fluency

Weekend/holiday availability

Tools

PBX switchboard

Job description

Are you a smooth operator? Are you ready to let the world hear you smile? You know what it takes to answer and solve guests' calls. Whether it's confirming the reservation, sending for towels, or assisting a guest. With us, being on the phone can be fun!

As a Resort Services Operator, you will:

• Answers, screens, and routes call volume including inbound and internal calls.
• Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.
• Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greetings, and call handling protocols.
• Complete daily reports and records as required.
• Supply information to callers and record messages as needed.
• Placement of wake-up calls.
• Make nightly courtesy calls as directed.
• Maintains and shares information on business changes with co-workers.
• Utilizes desktop software applications to provide service support for call volume.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Must be able to lift up to 15lbs.
• Must have excellent communication skills and be able to read, write and speak English fluently.
• Must be able to work weekends and holidays.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law.

If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.