Resort Services Agent

McLemore Resort; Chattanooga (TN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer match

Uniforms Provided

Hotel discounts and F&B discounts

Paid PTO after 90 days

Tuition reimbursement

Team awards and recognition

Job summary

McLemore Resort is seeking a proactive Sales Coordinator to plan, solicit and close small group meetings and room sales within the assigned market. You will coordinate sales activities, prepare collateral, and support Managers with lists and audits.

Strong communication, customer service, and multitasking skills are essential. Proficiency in CRM systems and office software will help maintain client relationships and drive revenue growth.

Qualifications

• Strong written and verbal communication with clients.
• Excellent customer service to build relationships.
• Ability to manage multiple tasks and accounts.
• Experience with CRM systems and sales software.
• Proactive upselling and revenue enhancement mindset.

Responsibilities

• Plan, solicit, book, and coordinate small group meetings and room sales to meet revenue and profit goals.
• Oversee the development and performance of all sales activities in assigned market.
• Prepare collateral for site inspections, outside sales calls, and sales trips.
• Assist Sales Managers with rooming list entry and citywide audits as required.
• Enter, coordinate and follow up with Sales Reservations as needed.
• Pull daily and weekly reports and distribute findings.
• Distribute and file signed contracts and take meeting minutes.

Skills

Communication skills

Customer service

Multitasking

CRM familiarity

Office software

Tools

CRM systems

Microsoft Office

Sales software

Job description

Competitive + BenefitsWe are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.Our culture runs on passion, enthusiasm and fun \" we love what we do!We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.BENEFITS PACKAGECompetitive SalaryTeam Member Hotel Discount ProgramUniforms ProvidedBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO beginning after ninety (90) days of employmentImmediate eligibility for 401k and employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition ReimbursementThe RolePOSITION PROFILEPlan, solicit, book, and coordinate small group meetings and room sales to meet/ exceed revenue & profit goals. Oversee the development and performance of all sales activities in assigned market. Identify objectives, strategies, and action plans to exceed revenue matrixes, gain market share, and grow new account business.ESSENTIAL RESPONSIBILTIESResponsible for the smooth operation of the sales office at all times.Monitor Phones, voicemails, sales mailbox – all with same day 2- hour response time.Prepare collateral for site inspections, outside sales calls, and sales trips.Assist Sales Managers with rooming list entry and citywide audits as required.Enter, coordinate and follow up with Sales Reservations as needed.Assist with rooming list uploads as needed.Pull daily and weekly reports such as daily arrivals, activity reports, GRC report Record and distribute.Take and distribute weekly Sales Meeting minutes and daily stand up notes.Maintain adequate inventory of office supplies; including sales collateral.Assist Director of Sales with Month End extraction and assimilation of data for reports.Respond and represent sales manager(s) when out of the office.Distribute and file signed contracts.Daily Reader Boards and door cards.Update banquet menus, promos, and hotel info in all 3rd party platforms. Lanyon, Cvent, etc.Communicate to both, guests and fellow associates, professionally and positively.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESStrong written and verbal communication to interact effectively with clients and internal teams.Excellent customer service skills to build and maintain strong client relationshipsAbility to manage multiple tasks, schedules, and client accounts accurately.Competence with general office software, CRM systems, and other sales-related programs.A mindset for sales, including identifying revenue opportunities like upselling or offering enhancements.PHYSICAL DEMANDSOutside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functionsLift up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.)Hotel tours, sales calls, trade showsPlease visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.