Resort Security PT - Days

Merlin Entertainments; Winter Haven (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Merlin Entertainments keeps the magic moving in Winter Haven, FL, seeking a Security Team Member to help protect guests, staff, and assets while delivering exceptional guest service. The role involves monitoring, inspections, incident reporting, and emergency response—requiring calm, observant, and people-focused teamwork.

This active position may require evenings, overnights, weekends, and holidays, with CPR/AED/First Aid training and a valid driver’s license expected.

Qualifications

• Calm, confident under pressure with strong interpersonal skills.
• Observant and curious with attention to detail.
• Team player who can jump in and support colleagues.
• Problem solver able to assess situations and decide quickly.

Responsibilities

• Protect guests, team members, facilities, and assets.
• Monitor surveillance and access points to prevent loss and unauthorized entry.
• Conduct routine inspections of buildings and equipment.
• Respond to emergencies per park policies and procedures.
• Dispatch and respond to radio calls across the park.
• Document incidents clearly and thoroughly.
• Assist investigations and interviews.
• Assist with monthly safety inspections.

Skills

Calm under pressure

Strong communicator

Observant

Team player

Problem solver

Guest service

Adaptable

Education

High school diploma or GED

Some college coursework preferred

Job description

Security Team Member — Keep the Fun Safe!

Be part of the team behind the scenes that helps keep the magic moving! At our Park, every day brings something different. From helping a guest who needs a hand to responding to an unexpected situation, our Security Team Members play an important role in creating a safe, secure, and welcoming experience for everyone. If you’re calm under pressure, naturally observant, great with people, and enjoy being part of a team, we’d love to have you join us!

What You’ll Do

• Help protect our guests, team members, facilities, equipment, and other Park assets.
• Monitor surveillance systems, entrances, exits, and other areas to help prevent loss and unauthorized access.
• Conduct routine inspections of buildings and equipment to help keep the Park safe and secure.
• Respond to emergencies, unusual situations, and security concerns while following Park policies and procedures.
• Dispatch and respond to radio calls throughout the Park.
• Document incidents and observations through clear, thorough reports.
• Assist with investigations, including interviewing witnesses and gathering photographs and other information.
• Assist with monthly inspections of fire extinguishers and emergency lighting.
• Build positive working relationships with law enforcement and emergency response personnel.
• Provide exceptional guest service — because security and great guest experiences go hand in hand!
• Support your fellow team members and lead by example.

What Makes You a Great Fit?

We’re Looking For People Who Are

• Calm, confident, and able to think clearly under pressure.
• Strong communicators who can interact professionally with guests, coworkers, and emergency personnel.
• Observant and naturally curious — you notice the details others might miss.
• Team players who are willing to jump in and support their colleagues.
• Problem solvers who can assess a situation and make good decisions.
• Dedicated to delivering outstanding guest service.
• Comfortable working in a fast-paced environment where no two days are exactly alike.

Experience & Requirements

• At least 1 year of security and/or law enforcement experience is preferred.
• Previous family theme park experience is a plus.
• High school diploma or GED required; some college coursework preferred.
• A valid driver’s license and safe driving record are required.
• A Class D Security License is recommended.
• Must be able to successfully complete CPR, AED, and Basic First Aid training.
• Must be available to work flexible hours, including evenings, overnight shifts, weekends, and holidays as needed.
• Reliable attendance is an essential part of this role.

Ready to Get Moving?

This is an active role! You’ll spend time walking and standing throughout the Park and may work both indoors and outdoors in changing weather conditions. You should be comfortable climbing stairs or ladders, communicating by radio and phone, using a computer, and completing required reports and documentation.

Safety Starts With You

Everyone on our team has a role in keeping themselves, their coworkers, and our guests safe. You’ll follow established safety procedures, use equipment only when properly trained, and promptly report incidents or safety concerns.

Why Join the Security Team?

Because you’re not just watching the Park — you’re helping make the experience possible. Every guest deserves to enjoy their day with confidence, and every team member deserves to feel safe at work. As part of our Security Team, you’ll have the opportunity to make a real difference while working alongside a team that knows how to have fun while taking safety seriously.

If you’re ready to protect the fun, support your team, and help create unforgettable guest experiences, we want to meet you!

Benefits Pay Range

USD $15.00/Hr.