Resort Security PT - Days

Merlin; Winter Haven (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Merlin’s Security Team Member in Winter Haven helps keep the magic moving by protecting guests, team members and park assets. You’ll monitor surveillance, respond to emergencies, and document incidents with clear reports.

This active role requires calmness under pressure, strong communication, and teamwork to ensure a safe, welcoming experience for everyone. Ideal candidates have 1+ year in security or law enforcement, a valid driver’s license, CPR/AED/First Aid training, and flexibility for

Qualifications

• At least 1 year of security and/or law enforcement experience is preferred.
• Previous family theme park experience is a plus.
• High school diploma or GED required; some college coursework preferred.
• A valid driver’s license and safe driving record are required.
• A Class D Security License is recommended.
• Must be able to successfully complete CPR, AED, and Basic First Aid training.
• Must be available to work flexible hours, including evenings, overnight shifts, weekends and holidays.
• Reliable attendance is an essential part of this role.

Responsibilities

• Help protect our guests, team members, facilities, equipment, and other Park assets.
• Monitor surveillance systems, entrances, exits, and other areas to help prevent loss and unauthorized access.
• Conduct routine inspections of buildings and equipment to help keep the Park safe and secure.
• Respond to emergencies, unusual situations, and security concerns while following Park policies and procedures.
• Dispatch and respond to radio calls throughout the Park.
• Document incidents and observations through clear, thorough reports.
• Assist with investigations, including interviewing witnesses and gathering photographs and other information.
• Assist with monthly inspections of fire extinguishers and emergency lighting.
• Build positive working relationships with law enforcement and emergency response personnel.
• Provide exceptional guest service — because security and great guest experiences go hand in hand!
• Support your fellow team members and lead by example.

Skills

Calm under pressure

Strong communication

Observant

Team player

Problem solving

Education

High school diploma or GED

Some college coursework

Job description

What you'll bring to the team

Security Team Member — Keep the Fun Safe!

Be part of the team behind the scenes that helps keep the magic moving!

At our Park, every day brings something different. From helping a guest who needs a hand to responding to an unexpected situation, our Security Team Members play an important role in creating a safe, secure, and welcoming experience for everyone.

If you’re calm under pressure, naturally observant, great with people, and enjoy being part of a team, we’d love to have you join us!

Qualifications & Experience

What You’ll Do

As a Security Team Member, you’ll be one of the people our guests and fellow team members can count on. You’ll:

• Help protect our guests, team members, facilities, equipment, and other Park assets.

• Monitor surveillance systems, entrances, exits, and other areas to help prevent loss and unauthorized access.

• Conduct routine inspections of buildings and equipment to help keep the Park safe and secure.

• Respond to emergencies, unusual situations, and security concerns while following Park policies and procedures.

• Dispatch and respond to radio calls throughout the Park.

• Document incidents and observations through clear, thorough reports.

• Assist with investigations, including interviewing witnesses and gathering photographs and other information.

• Assist with monthly inspections of fire extinguishers and emergency lighting.

• Build positive working relationships with law enforcement and emergency response personnel.

• Provide exceptional guest service — because security and great guest experiences go hand in hand!

• Support your fellow team members and lead by example.

What Makes You a Great Fit?

We’re looking for people who are:

• Calm, confident, and able to think clearly under pressure.
• Strong communicators who can interact professionally with guests, coworkers, and emergency personnel.
• Observant and naturally curious — you notice the details others might miss.
• Team players who are willing to jump in and support their colleagues.
• Problem solvers who can assess a situation and make good decisions.
• Dedicated to delivering outstanding guest service.
• Comfortable working in a fast-paced environment where no two days are exactly alike.

Experience & Requirements

• At least 1 year of security and/or law enforcement experience is preferred.
• Previous family theme park experience is a plus.
• High school diploma or GED required; some college coursework preferred.
• A valid driver’s license and safe driving record are required.
• A Class D Security License is recommended.
• Must be able to successfully complete CPR, AED, and Basic First Aid training.
• Must be available to work flexible hours, including evenings, overnight shifts, weekends, and holidays as needed.
• Reliable attendance is an essential part of this role.

Ready to Get Moving?

This is an active role! You’ll spend time walking and standing throughout the Park and may work both indoors and outdoors in changing weather conditions. You should be comfortable climbing stairs or ladders, communicating by radio and phone, using a computer, and completing required reports and documentation.

Safety Starts With You

Everyone on our team has a role in keeping themselves, their coworkers, and our guests safe. You’ll follow established safety procedures, use equipment only when properly trained, and promptly report incidents or safety concerns.

Why Join the Security Team?

Because you’re not just watching the Park — you’re helping make the experience possible.

Every guest deserves to enjoy their day with confidence, and every team member deserves to feel safe at work. As part of our Security Team, you’ll have the opportunity to make a real difference while working alongside a team that knows how to have fun while taking safety seriously.

If you’re ready to protect the fun, support your team, and help create unforgettable guest experiences, we want to meet you!

Benefits

Pay Range

USD $15.00/Hr.