Resort Sales and Reservations

We Care Spa; Desert Hot Springs (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k retirement plan

PTO

Sick Time

In House Discounts: Spa and wellness

Job summary

We Care Spa in Desert Hot Springs, CA is seeking a Revenue Performance Manager for an on-site role to lead the reservations and remote sales team, coach staff, and maximize conversion through CRM discipline and KPI tracking.

You will own the revenue process, align with the executive team on strategy, and implement systems to turn every lead into an opportunity, delivering measurable growth in a luxury hospitality setting.

Qualifications

• Experience leading reservations and remote sales teams.
• Strong CRM focus and KPI reporting.
• Experience in luxury hospitality or premium brands preferred.

Responsibilities

• Lead, coach and develop the reservations and remote sales team to maximize conversion rates using performance data.
• Monitor CRM activity to ensure prompt contact and consistent follow-up on leads.
• Track and report on daily KPIs, response times, outbound activity and revenue performance.
• Develop and improve operational systems and standard operating procedures to increase efficiency.
• Resolve guest concerns quickly, maintaining luxury standards.
• Collaborate with executive team on strategic initiatives and revenue growth.

Skills

Coaching & development

CRM management

KPI reporting & dashboards

Performance management

Team leadership

Tools

CRM systems

Sales analytics dashboards

Job description

For over 40yrs We Care Spa has been recognized as one of the world's premier luxury wellness destinations. Our guests travel from around the globe to reset, restore, and transform their lives through our renowned wellness programs. We're purpose driven, guest obsessed, and committed to continuous growth, and we're looking for a Revenue Performance Manager who shares that same standard of excellence.

The Role (ON- SITE POSITION)

You'll lead by example, own the performance of our reservations and remote sales team, coaching people, driving conversion and building the systems that make winning consistent. You'll live in the CRM daily, track what matters, partner closely with the staff and executive team while making sure every lead becomes an opportunity and every opportunity is maximized. If you love turning inconsistent performance into a system that reliably wins, this is the role for you.

Responsibilities

• Lead, coach and develop the reservations and remote sales team to maximize conversion rates using performance data and regular one on one sessions.
• Monitor CRM activity to ensure leads are contacted promptly, followed through consistently and no opportunity is left behind.
• Track and report on daily KPIs, response times, outbound activity, close rates and revenue performance.
• Develop and improve operational systems and standard operating procedures to increase efficiency and consistency.
• Resolve guest concerns quickly and professionally, maintaining the luxury hospitality standard We Care is known for.
• Collaborate with executive team on strategic initiatives, operational improvements and revenue growth.

What Success Looks Like

You'll be measured on sales conversion rates, lead response times, CRM compliance, guest satisfaction, team accountability, and overall revenue performance. You will lead by example, set the standard and hold yourself to it first.

What we're looking for

• Naturally leads by example and earns respect through presence and results.
• Loves coaching, developing people, and holding others accountable respectfully and consistently.
• Highly organized, detail oriented, and comfortable with KPI's, dashboards, and performance metrics.
• Deep understanding of the CRM systems and sales management best practices.
• Enjoys improving processes rather than simply maintaining them.
• Visible, approachable, and actively engaged with employees and guests throughout the day.
• Takes ownership of results and solves problems proactively.

Preferred Experience

• Luxury Hotel or Resort Operations
• Revenue and sales management
• CRM management
• KPI reporting and performance management
• Team coaching and developmentGuest experience management

Compensation and Benefits

• Base salary $70,000 - $100,000 (based on experience)
• Performance Bonus: Tied to individual and/or team results.
• Medical, Dental & Vision Insurance
• 401k retirement plan
• PTO
• Sick Time
• In House Discounts: Spa and wellness services/products

Why Join We Care Spa

This isn't a role where you'll manage the status quo. You'll have the rare opportunity to join an iconic 40 yr old wellness brand and be able to leave an extraordinary memory building a culture of accountability, excellence, and continuous improvement from the inside out.

We invest in the people who invest in us. You'll be surrounded by a team that genuinely cares about the guest experience, the work, and each other all set against the backdrop of one of the most life changing beautiful wellness destinations in the country.