Resort Reservations Specialist - Turn Inquiries into Getaways

Tommy Bahama

San Diego (CA)

On-site

USD 23,000 - 32,000

Full time

14 days+

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Job summary

Town and Country Resort in San Diego is seeking a Reservations Sales Agent to help guests discover the right destination, accommodation, and experience for their stay. You will convert inquiries into reservations, recommend best options, and represent both Town and Country Resort in San Diego and Tommy Bahama Miramonte Resort & Spa in Indian Wells with confidence.

Starting rate $20.00 per hour plus incentives, and a friendly, sales-driven approach are essential as you work with guests to

Qualifications

Experience in reservations, front desk, sales, or customer service is preferred.
Strong communication skills and enjoyment in talking with people.
Confident, personable sales approach without being pushy.
Attention to detail and ability to manage multiple reservations accurately.
Comfortable with computers and reservation systems.
Ability to stay calm during busy periods.
Problem-solving skills and good judgment.
Team player with ability to work independently and flexible scheduling.

Responsibilities

Handle incoming reservations calls, emails, and booking inquiries with professionalism and enthusiasm.
Convert inquiries into reservations by understanding guest needs and recommending options.
Represent Town and Country Resort in San Diego and Tommy Bahama Miramonte Resort & Spa in Indian Wells with confidence.
Provide accurate information about room types, rates, packages, amenities, dining, recreation, and resort experiences.
Maximize revenue opportunities through upgrades, packages, and special offers.
Create, modify, and cancel reservations in the hotel reservation system.
Document guest preferences and special arrangements accurately.
Follow payment, reservation, cancellation, and data-security procedures.