Resort Recreation Associate

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player in family travel seeks dedicated individuals to enhance guest experiences at their vibrant resort. This role involves ensuring cleanliness and safety across various amenities, executing engaging activities, and providing exceptional customer service. Ideal candidates will have a passion for family-friendly environments, strong communication skills, and a commitment to teamwork. Join a company that values personal growth and offers exciting travel benefits, all while making lasting memories for families. If you are ready to make a difference in a fun and dynamic setting, this opportunity is for you!

Benefits

Matching 401K

Employee Assistance Program

Paid Time Off

Travel Benefits & Discounts

Tuition Reimbursement

Outstanding Company Culture

Qualifications

• Experience in hospitality or resort environment is desired.
• Ability to follow procedures and guidelines in accomplishing tasks.

Responsibilities

• Ensure guest satisfaction and maintain cleanliness of all areas.
• Execute resort activities and events while monitoring programs.

Skills

Customer Service Skills

Attention to Detail

Cash Handling

Communication Skills

Teamwork

Education

High School Diploma or equivalent

Job description

Orange Lake Resort
8505 W Irlo Bronson Mem Hwy
Kissimmee, FL 34747, USA

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. If you instill confidence, trust, and respect in those around you and encourage success and build relationships, we’re looking for you.

COMPANY BENEFITS:

• Matching 401K
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits & Discounts Through Our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

This position will be responsible for ensuring guest satisfaction and maintaining service standards, cash control accountabilities, and cleanliness of all associated areas including Activity Center, Movie Theatre, Arcade, Fitness Center, Pools, and all outdoor amenities. This individual will be responsible for the successful execution of activities and events by consistently monitoring resort activity programs, special events, and entertainment. This position will perform room inspections throughout the property as needed.

ESSENTIAL DUTIES AND TASKS

• Executing all resort activities and events.
• Consistent cleaning of Activity Center, Arcade, Pools, and Amenities including dusting, vacuuming, hosing of decks, picking up trash, sanitizing, window washing, scrubbing tiles, and emptying and re-bagging trash bins.
• Inspect pool areas daily, including testing emergency pool phones and inspecting all ladders, handrails, pool deck, floor grates, handicap lifts, first aid kits, and life-saving devices.
• Enforcement of rules and regulations in all areas, including occupancy levels and full knowledge of 911 emergency procedures.
• Perform other tasks as assigned, including room inspections.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent.
• Demonstrated experience interacting with children and families.
• Experience in a theme park, parks and recreation, hospitality, or resort environment is desired.
• Custodial experience preferred.
• Prior cash handling experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Familiarity with water safety; CPR/AED certification is a plus.

QUALIFICATIONS

• Participates in proactive team efforts to achieve departmental and company goals.
• Ability to follow procedures and guidelines in accomplishing tasks.
• Ability to be self-directed.
• Skill in attention to detail.
• Effectively communicate in English.
• Moderate decision-making is required under limited supervision.
• Excellent customer service skills and cash handling experience.
• Must be able to communicate basic resort information to owners and guests.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is