Resort Recreation Associate

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to enhance family experiences at their vibrant resort. This role is pivotal in ensuring guest satisfaction, maintaining high service standards, and overseeing various recreational activities. You'll engage with families, manage cleanliness across amenities, and ensure safety protocols are upheld. If you have a knack for customer service and enjoy working in a dynamic environment, this opportunity offers a fulfilling career path where your contributions make a real difference in creating memorable moments for guests.

Benefits

Matching 401K

Employee Assistance Program

Paid Time Off

Travel Benefits & Discounts

Tuition Reimbursement

Outstanding Company Culture

Qualifications

• Experience interacting with children and families is essential.
• Custodial experience and cash handling are preferred.

Responsibilities

• Ensure guest satisfaction and maintain service standards.
• Execute activities and events while monitoring resort programs.
• Perform room inspections and enforce rules and regulations.

Skills

Customer Service Skills

Attention to Detail

Effective Communication

Cash Handling

Self-directed

Education

High School Diploma or equivalent

Job description

Orange Lake Resort
8505 W Irlo Bronson Mem Hwy
Kissimmee, FL 34747, USA

At Holiday Inn Club Vacations, we believe in strengthening families. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. If you instill confidence, trust, and respect in those around you and encourage success and build relationships, we’re looking for you.

COMPANY BENEFITS:

• Matching 401K
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits & Discounts Through Our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

This position is responsible for ensuring guest satisfaction and maintaining service standards, cash control accountabilities, and cleanliness of all associated areas including Activity Center, Movie Theatre, Arcade, Fitness Center, Pools, and all outdoor amenities. The individual will execute activities and events by consistently monitoring resort activity programs, special events, and entertainment. This position will perform room inspections throughout the property as needed.

ESSENTIAL DUTIES AND TASKS:

• Executing all resort activities and events.
• Consistent cleaning of Activity Center, Arcade, Pools, and Amenities including dusting, vacuuming, hosing of decks, picking up trash, sanitizing, window washing, scrubbing tiles, and emptying and re-bagging trash bins.
• Inspecting pool areas daily, including testing emergency pool phones and inspecting all ladders, handrails, pool deck, floor grates, handicap lifts, first aid kits, and life-saving devices.
• Enforcing rules and regulations in all areas, including occupancy levels and knowledge of 911 emergency procedures.
• Performing other tasks as assigned, including room inspections.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent.
• Demonstrated experience interacting with children and families.
• Experience in a theme park, parks and recreation, hospitality, or resort environment is desired.
• Custodial experience preferred.
• Prior cash handling experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Familiarity with water safety; CPR/AED certification is a plus.

QUALIFICATIONS:

• Participates in proactive team efforts to achieve departmental and company goals.
• Ability to follow procedures and guidelines in accomplishing tasks.
• Ability to be self-directed.
• Skill in attention to detail.
• Effective communication in English.
• Moderate decision-making is required under limited supervision.
• Excellent customer service skills and cash handling experience.
• Must be able to communicate basic resort information to owners and guests.

This job description does not imply that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of how each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.