Resort Provisions & Spirits Retail Lead

BENCHMARK; Myrtle Beach (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

BENCHMARK is seeking an experienced Retail Manager to lead the Provisions & Spirits retail division at South Seas Resort (Captiva Island). You will drive sales, optimize operations, and elevate guest service across multiple outlets.

Responsibilities include leading a multi-location team, recruiting and training staff, managing labor costs, inventory, and vendor relationships, while ensuring compliance and food safety standards in a hospitality environment.

Qualifications

• 3–5 years of progressive retail management experience.
• Experience in resort retail or hospitality environments.
• Proficiency with POS systems, inventory software, and Microsoft Office.
• Strong analytical, organizational, and communication skills.
• Ability to work evenings, weekends, holidays, and flexible schedules.

Responsibilities

• Lead, coach, and develop the retail team across multiple locations.
• Recruit, interview, hire, onboard, train, and evaluate team members.
• Create employee schedules that optimize labor costs while meeting business demands.
• Foster a culture of accountability, teamwork, and exceptional guest service.
• Ensure compliance with all company policies, safety standards, and operational procedures.
• Oversee daily operations of Provisions & Spirits: stocking, cleanliness, merchandising, promotional displays, and sales strategy.
• Manage inventory, purchasing, and vendor relationships for both retail and food items.
• Monitor food safety and freshness; implement FIFO and maintain compliance with health regulations.
• Analyze sales, labor, and inventory reports; adjust purchasing and merchandising strategies accordingly.
• Develop attractive displays and maintain brand standards throughout the outlets.
• Address guest concerns promptly and improve the overall shopping and dining experience.

Skills

Analytical skills

Organizational skills

Communication skills

Tools

POS systems

Inventory software

Microsoft Office

Job description

BENCHMARK is seeking an experienced Retail Manager to lead the Provisions & Spirits retail division at South Seas Resort (Captiva Island). You will drive sales, optimize operations, and elevate guest service across multiple outlets.

Responsibilities include leading a multi-location team, recruiting and training staff, managing labor costs, inventory, and vendor relationships, while ensuring compliance and food safety standards in a hospitality environment.