Resort Ops Supervisor F&B

The Marcus Corporation; Lake Geneva (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free meals per shift

Discounted gym membership

Room discounts at Marcus Hotels &

Job summary

The Marcus Corporation's Grand Geneva Resort & Spa in Lake Geneva seeks a Food & Beverage Resort Ops Supervisor to lead restaurant and rooms operations, train staff, and uphold service standards.

You will oversee inventory, promotions, and guest service while ensuring compliance with liquor regulations and cash controls. A bartender's certificate and strong hospitality focus are essential.

Qualifications

• Bartender's certificate required.
• Must be at least 18 years old to serve or pour alcohol.
• Knowledge of food & beverage preparation and service of various alcoholic beverages.
• Ability to maintain composure under high pressure.

Responsibilities

• Execute restaurant operations including food and beverage promotions, customer service and inventories.
• Lead the Front of the House staff in training for restaurant standards, wine service and customer service.
• Maintain working knowledge of Opera and Micros systems.
• Prepare daily forecast and ensure compliance with liquor regulations and food controls.
• Ensure cash control and deposits per policy.
• Perform other duties as assigned.

Skills

Supervisory experience

Customer service

Hospitality

Team leadership

Problem solving

Wine service

Cash handling

Flexible schedule

Communication

Operations awareness

Education

Bartender's certificate

Tools

Opera PMS

Micros POS

Job description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Food & Beverage Resort Ops Supervisor at the Grand Geneva Resort & Spa, you will provide managerial support, training and leadership for the restaurant & rooms operations.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Execute restaurant operations including food and beverage promotions, customer service and inventories

• Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service

• Responsible for a working knowledge of the property management system (Opera) and all point of sales systems (Micros)

• Performs daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.

• Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.

• Perform other duties as assigned.

What do you bring to the role?

• Passionate about hospitality and is customer driven

• Knowledge of Food & Beverage preparation

• Ability to maintain composure and remain pleasant under high pressure situations

• Ability to work independently, has good judgment, problem solving, and decision-making skills

• Pride in your work by creating positive energy, excitement and fun.

• Ability to work a flexible schedule including days, nights, weekends and holidays

• Bartender's certificate required. Must be at least 18 years old to serve or pour alcohol.

• Must have knowledge of food and beverage preparation and service of various alcoholic beverages.

• Must be able to stand, walk, use hands, and reach for more than half of the normal work day; Must work well under pressure.

What's in it for you?

• A free, well-balanced meal every shift

• Discounted gym membership

• Room discounts at Marcus Hotels & Resorts

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

• Free parking

• Two for one movie theater coupons at Marcus Theatres

• Ability to grow your career and transfer from one property to another

• Early wage access

• Paid time off

• Flexible scheduling

• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

• And more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.

Essential Functions

• Execute restaurant operations including food and beverage promotions, customer service and inventories

• Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service

• Performs Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.

• Responsible for a working knowledge of the property management system (Opera) and all point of sales systems (Micros)

• Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff

• Communicates effectively, both verbally and in writing, to provide clear direction to the staff.

• Attends meetings during shifts.

• Must be able to take confrontation from guests and associates while following/enforcing Grand Geneva policies.

• Performs daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.

• Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.

• Work with housekeeping/maintenance to asses room status

• Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.

• Perform other duties as assigned.

Position Requirements

• Passionate about hospitality and is customer driven
• Professional Demeanor
• Knowledge of Food & Beverage preparation
• Ability to maintain composure and remain pleasant under high pressure situations
• Ability to work independently, has good judgment, problem solving, and decision-making skills
• Able to develop camaraderie with team members
• Pride in your work by creating positive energy, excitement and fun.
• Previous supervisory experience preferred
• Ability to work a flexible schedule including days, nights, weekends and holidays
• Bartender's certificate required. Must be at least 18 years old to serve or pour alcohol.
• Must have knowledge of food and beverage preparation and service of various alcoholic beverages.
• Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
• Must be cooperative, willing to assist others, dependable, trustworthy and patient
• Must be able to stand, walk, use hands, and reach for more than half of the normal work day; Must work well under pressure.

Reporting Relationship

Rooms Director or Food & Beverage Director as applicable.

Exemption Status

Non-Exempt

Equal Opportunity Employer

Additional Information