Resort Ops Host FT- Experience- Zone 1

Merlin Magic Making; Winter Haven (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions! In this role, you will ensure the safety and efficiency of rides and attractions while delivering exceptional guest service. Contribute to memorable experiences and be part of a dynamic team committed to high safety standards.

Qualifications

• Must be able to persist under pressure in busy environments.
• Ability to communicate effectively with guests and team members.
• Maintain high focus and attention to safety protocols.

Responsibilities

• Ensure safety and efficiency in attractions.
• Assist guests in a positive experience during rides.
• Maintain communication with team for smooth operations.
• Manage health and safety protocols.

Skills

Customer Service

Teamwork

Safety Awareness

Job description

What you'll bring to the team

ROLE Summary

Become a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions! In this role, you'll be responsible for ensuring the safe and efficient operation of our thrilling rides and attractions. You'll play a key role in creating memorable experiences for our guests by providing excellent customer service and maintaining high safety standards.

Key responsibilities

Zonal Operation:

• You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values.

• After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.

• Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures.

• Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience.

• Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment.

• Performs opening and closing routines as defined by the operating procedures.

• Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team.

• Liaison leadership team to resolve any resort wide guest issues.

Health & Safety:

• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.

• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.

Work Environment, Physical DEMANDS

• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.

• Exposed to wet and/or humid conditions.

• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests.

• Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures.

• Hearing sufficient to communicate with individuals in person and via device.

Qualifications & Experience

Work Environment, Physical DEMANDS

• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.

• Exposed to wet and/or humid conditions.

• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests.

• Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures.

• Hearing sufficient to communicate with individuals in person and via device.

Pay Range

From USD $13.50/Hr.