Resort Ops Host FT- Experience- Zone 1

Merlin Entertainments; Winter Haven (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading entertainment provider as a Resort Ops Host, ensuring guest safety and excellent service at LEGOLAND Florida Resort. In this full-time role, you will operate attractions, uphold health protocols, and create memorable experiences for visitors. This entry-level position offers a dynamic work environment and opportunities to contribute to a fun, vibrant atmosphere.

Qualifications

• Ability to maintain safety standards during operations.
• Experience in customer service roles preferred.
• Skills to work effectively under pressure.

Responsibilities

• Ensure safe and efficient operation of attractions.
• Provide excellent customer service to guests.
• Communicate effectively with team members.

Skills

Customer Service

Safety Awareness

Communication

Job description

Join to apply for the Resort Ops Host FT- Attractions- Zone 1 role at Merlin Entertainments

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Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$13.50/hr - $13.50/hr

ROLE Summary

Become a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions! In this role, you'll be responsible for ensuring the safe and efficient operation of our thrilling rides and attractions. You'll play a key role in creating memorable experiences for our guests by providing excellent customer service and maintaining high safety standards.

Key Responsibilities

Zonal Operation:

• You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values.
• After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.
• Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures.
• Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience.
• Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment.
• Performs opening and closing routines as defined by the operating procedures.
• Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team.
• Liaison leadership team to resolve any resort wide guest issues.
  
  

Health & Safety

• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.
• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.
  
  

Work Environment, Physical DEMANDS

• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.
• Exposed to wet and/or humid conditions.
• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests.
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures.
• Hearing sufficient to communicate with individuals in person and via device.
  
  

Qualifications & Experience

Work Environment, Physical DEMANDS

• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.
• Exposed to wet and/or humid conditions.
• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests.
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures.
• Hearing sufficient to communicate with individuals in person and via device.
  
  

Pay Range

From USD $13.50/Hr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Entertainment Providers

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