Resort Operations & Guest Services Aide (Evenings)

Madden's on Gull Lake; Brainerd (MN); On-site; USD 19,000 - 21,000; Part time

Job summary

Madden’s on Gull Lake is seeking a part-time Houseman to shuttle guests and staff, maintain public spaces, and support multiple resort outlets. The role requires a valid driver’s license and a willingness to work outdoors, including night shifts.

The position emphasizes guest experience, teamwork with Front Desk, and basic maintenance tasks. Applicants should be able to stand or walk for long periods and lift up to 30 pounds.

Qualifications

• High school diploma or GED is preferred.
• Valid driver’s license required.
• Strong multi-tasking and organizational skills.
• Excellent communication and professional demeanor.

Responsibilities

• Shuttle guests and staff to various areas of the resort as needed.
• Check the daily shuttle log to ensure coverage of airport runs and shuttles.
• Maintain cleanliness by using daily checklists for public areas.
• Coordinate with Front Desk to enhance guest experience and deliver services.
• Monitor pool and beach areas, straighten chairs, collect towels, and remove trash regularly.
• Assist with opening/closing of outlets and support various departments as needed.

Skills

Multi-tasking

Communication

Guest service

Professionalism

Problem solving

Driver's license

Education

High school diploma/GED preferred

Job description

Madden’s on Gull Lake is seeking a part-time Houseman to shuttle guests and staff, maintain public spaces, and support multiple resort outlets. The role requires a valid driver’s license and a willingness to work outdoors, including night shifts.

The position emphasizes guest experience, teamwork with Front Desk, and basic maintenance tasks. Applicants should be able to stand or walk for long periods and lift up to 30 pounds.