Resort Membership Sales & Guest Experience Manager

Grand Hyatt; Vail (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Free meals

Free parking

Sick pay

Hotel room nights discount

Medical/Dental/Vision

FSA

Retirement plan

PTO 17 days

Global opportunities

Ski pass bonus

Job summary

Grand Hyatt Vail is seeking a dynamic Resort Membership Sales & Guest Experience Manager to grow the exclusive Ski Club program. You will generate new memberships, retain current members, and deliver a seamless, personalized experience that exceeds expectations.

The ideal candidate blends sales expertise with exceptional hospitality, building long-term relationships while driving revenue and program growth within a luxury, ski-in/ski-out resort environment.

Qualifications

• Bachelor's degree preferred in a related field.
• Minimum 3 years of sales, hospitality, membership, luxury club, ski resort, or CRM experience.
• Proven success achieving sales goals and revenue targets.
• Excellent communication, networking, and presentation skills.
• Knowledge of the Vail Valley market and mountain lifestyle.
• Experience coordinating events and member programming.

Responsibilities

• Membership Sales & Business Development.
• Proactively generate and convert new Ski Club memberships through prospecting, referrals, local networking, events, and resort-based opportunities.
• Conduct tours and presentations highlighting Ski Club benefits, facilities, and services.
• Build relationships with local businesses, residents, second-home owners, and visitors who are potential members.
• Achieve monthly, quarterly, and annual membership sales goals.
• Maintain an active sales pipeline and accurately track prospects through the CRM system.
• Participate in membership events, open houses, and promotional activities designed to drive awareness and enrolment.

Skills

Communication skills

Networking

Presentation skills

Organisational skills

CRM proficiency

Education

Bachelor's degree in Hospitality, Business, Marketing, Recreation Management, or related field

Tools

Microsoft Office

CRM systems

Job description

Summary

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service.

We care for people so they can be their best.

Grand Hyatt Vail is seeking a dynamic, relationship-focused Resort Membership Sales & Guest Experience Manager to lead the growth and ongoing success of our exclusive Ski Club program. This individual will be responsible for generating new memberships, retaining existing members, and delivering a seamless, personalized experience that exceeds member expectations.

The ideal candidate is a polished hospitality professional who combines sales expertise with exceptional customer service skills, building long-term relationships with members while driving revenue and programmed growth.

Key Responsibilities

• Membership Sales & Business Development
• Proactively generate and convert new Ski Club memberships through prospecting, referrals, local networking, events, and resort-based opportunities.
• Conduct tours and presentations highlighting Ski Club benefits, facilities, and services.
• Build relationships with local businesses, residents, second-home owners, and visitors who are potential members.
• Achieve monthly, quarterly, and annual membership sales goals.
• Maintain an active sales pipeline and accurately track prospects through the CRM system.
• Participate in membership events, open houses, and promotional activities designed to drive awareness and enrolment.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Medical, Dental, Vision Insurance – (Full-Time colleagues)
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• End of Season Ski Pass Bonus

This is an exciting opportunity to help shape and grow one of Vail's premier ski membership programs while creating memorable experiences for a passionate community of members. The successful candidate will play a key role in driving programme growth, enhancing member loyalty, and delivering the luxury service standards that define Grand Hyatt Vail.

Compensation: Base salary plus incentive/commission structure tied to membership sales, renewals, and retention performance.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Qualifications

Required

• Bachelor's degree in Hospitality, Business, Marketing, Recreation Management, or related field preferred.
• Minimum 3 years of sales, hospitality, membership, luxury club, ski resort, or customer relationship management experience.
• Proven success achieving sales goals and revenue targets.
• Excellent communication, networking, and presentation skills.
• Strong organisational and administrative abilities.
• Proficiency with Microsoft Office and CRM systems.
• Preferred Experience in luxury hospitality, country clubs, private clubs, ski resorts, or membership organisations.
• Knowledge of the Vail Valley market and mountain lifestyle.
• Experience coordinating events and member programming.

Key Competencies

• Relationship Building
• Luxury Service Excellence
• Sales and Business Development
• Member Retention
• Communication and Influence
• Problem Resolution
• Event Planning
• Organisation and Attention to Detail
• Revenue Focus
• Team Collaboration

Performance Metrics

• New Membership Sales
• Membership Revenue Growth
• Member Retention Rate
• Renewal Percentage
• Member Satisfaction Scores
• Member Engagement Levels
• Event Participation
• Net Promoter Score (NPS)