Resort Marketing Concierge — Guest Experience Champion

Travel + Leisure Co.; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Marketing Greeter at our Orlando resort.

You will be the first friendly face for guests, delivering a warm welcome and guiding them to marketing kiosks for vacation ownership opportunities, hotel stays, park experiences, and event promotions. The role emphasizes engaging guests, sharing information about amenities, and driving attendance at presentations while collaborating with marketing and events teams.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of customer service, hospitality, or sales support experience preferred.
• Outgoing, people-oriented personality with strong communication skills.
• Ability to confidently approach and engage guests.
• Must be comfortable working in high-traffic areas with diverse guest interactions.
• Flexible, adaptable, and able to multitask in a dynamic resort environment.
• Ability to stand for extended periods and occasionally lift up to 25–50 pounds.
• Must pass a background check and drug screening (WD is a drug-free workplace).

Responsibilities

• Greet and engage resort guests with a friendly, approachable, and professional demeanor.
• Proactively direct guests to marketing kiosks or booths to learn about vacation ownership opportunities, resort events, hotel promotions, and theme park packages.
• Share basic resort information and answer general guest inquiries about amenities, services, dining, and attractions.
• Build excitement and encourage guests to participate in presentations and promotions.
• Partner with the marketing and events teams to support guest flow and drive attendance.
• Maintain a professional appearance and positive attitude while representing the resort brand.
• Adapt quickly to changing guest volumes and marketing needs in a fast-paced environment.
• Perform other guest service and marketing support duties as needed.

Skills

Outgoing personality

Strong communication

Confidence approaching guests

Ability to stand long hours

Education

High school diploma or equivalent

Job description

Travel + Leisure Co. is seeking a Marketing Greeter at our Orlando resort.

You will be the first friendly face for guests, delivering a warm welcome and guiding them to marketing kiosks for vacation ownership opportunities, hotel stays, park experiences, and event promotions. The role emphasizes engaging guests, sharing information about amenities, and driving attendance at presentations while collaborating with marketing and events teams.