Resort Manager

BENCHMARK; Saint Michaels (MD); On-site; USD 140,000 - 210,000; Full time

Job summary

Inn at Perry Cabin, part of Pyramid Global Hospitality, seeks a Senior Resort Leader to direct day-to-day operations and partner with the General Manager to uphold Forbes travel guide standards and luxury service.

You will oversee Rooms, Food & Beverage, Spa and Waterfront, drive strategic goals, manage labor costs, mentor managers, and collaborate with Sales, Revenue Management, and ownership representatives to deliver exceptional guest experiences.

Qualifications

• 5–10 years of progressive hotel leadership experience, including at least five years in a senior executive role within Forbes-rated, AAA Four- or Five-Diamond luxury resort or hotel.
• Forbes-rated luxury resort experience preferred.
• Fluency in English; ability to read, write and type proficiently in English.
• Excellent knowledge of hotel operating systems (Opera/Resort Suites/Knowcross) or similar.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Direct day-to-day operations of the resort and support the General Manager in achieving hotel goals.
• Oversee Rooms, Food & Beverage, Spa and Waterfront operations.
• Establish and monitor goals for departments; drive financial performance and labor costs.
• Collaborate with Sales, Revenue Management and F&B leadership to maximize resort revenues.
• Lead performance evaluations and mentor departmental managers to uphold Forbes service standards.

Skills

Leadership

Guest service excellence

Strategic planning

Communication

Financial acumen

Education

College/University degree

Tools

Opera

Resort Suites

Knowcross

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin.A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. *What you will have an opportunity to do:Responsible for directing the day-to-day operations of the resort, assisting the General Manager in implementing hotel goals, strategies, etc., and fulfilling the General Manager’s duties in his/her absence. Ensure that the highest caliber of service is offered to all guests in accordance with the resort’s internal standards and those of Forbes Travel Guide, so that all guest expectations are met or exceeded. The successful applicant will distinguish themselves less by technical hotel knowledge and more by leadership presence and organizational influence.ESSENTIAL JOB FUNCTIONSOversee and direct Rooms, Food & Beverage, Spa, and Waterfront. This list may change based on business needs.Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, mentoring, coaching, employee relations, accountability, disciplinary action when required.Collaborate with corporate officers in the execution of corporate goals.Partner with the General Manager and ownership representatives in the planning and execution of capital projects, preventive maintenance initiatives, and asset preservation strategies.Responsible for establishing and maintaining hotel standards.As a member of the executive team, work closely with Executive Committee members in achieving hotel performance and financial goals and objectives.Establish annual objectives for Departments reporting to Resort Manager.Conduct Managerial performance evaluations, delivering candid and honest feedbackComply with all Standards of Service, and ensure Forbes service standards are implemented, team members are trained in 5-star service standards and all team members under supervision comply in meeting expectations.Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate.Collaborate with Sales & Marketing, Revenue Management, and Food & Beverage leadership to maximize resort revenues, market share, and profitability.Assume overall leadership responsibility for Hotel Effectiveness, thus ensuring that labor standards are adhered to, and labor costs are carefully managed.Lead the resorts Standards Committee, ensuring engagement and accountability for the highest quality of service and facility standards across the resort.Ensure all resort programming, recreation, waterfront activities, culinary experiences, and special events align with the resort's luxury brand positioning.Interact in courteous and professional manner with all guests, staff and community members.Respond in courteous, professional and rapid manner to resolve all guest and staff difficulties.Serve as the senior operational point of contact for guest recovery situations, VIP arrivals, and high-profile guest experience.Apply principles of logical thinking to a wide range of standardized intellectual and practical problems to perform and direct many varied and complex tasks.Supervise, direct, coordinate, influence and persuade staff to maintain service standards of hotel.Interact with people beyond giving and receiving instructions, particularly interaction with supervisors, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.Foster a culture of engagement, accountability, professionalism, recognition, and continuous improvement.Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.Lead organizational change initiatives while maintaining team engagement, operational stability, and service excellence.Maintain safety and cleanliness of work area and ensure safety and cleanliness in all areas of departmental responsibility.Perform all other duties as required.What are we looking for?· Minimum 5-10 years of progressive hotel leadership experience, including at least five years in a senior executive role within a Forbes-rated, AAA Four- or Five-Diamond luxury resort or hotel.· Independent hotel background in a resort destination is also strongly preferred.· College / University degree preferred.· Excellent knowledge and experience with hotel operating systems such as Opera, Resort Suites, Knowcross or similar.· Must be able to work a flexible schedule to include weekends and holidays· Proven background of guest service excellence and effective financials.· Must be able to read, write, and type in English.Compensation:-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.