Resort Manager

Omni Hotels & Resorts; Frisco (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Omni PGA Frisco Resort & Spa in Frisco, TX seeks a Resort Manager/GM to lead operations, guest and associate satisfaction, and financial performance. You will develop property-wide strategies, enact brand service initiatives, and build key customer relationships to drive demand.

Reporting to the VP/Managing Director, you will guide a leadership team, oversee revenue management and sales, monitor market position, and ensure accurate forecasting and budgeting.

Qualifications

• 5 years minimum experience as a Resort/General Manager in an upscale/luxury environment.
• Previous experience in a similar environment and type of hotel preferable.
• Strong leadership skills.
• Excellent communications skills.
• 10+ years of P&L responsibilities.
• Bachelor's degree preferred.

Responsibilities

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results.
• Develops deployment strategies to market property to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STR report, competitive shopping reports and other resources to monitor market position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing.
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are budgeted and deployed effectively.
• Holds staff accountable for successful performance with a positive approach.
• Communicates a clear and consistent message regarding property goals.
• Fosters associate engagement to provide excellent service.
• Hires executive committee team members with strong expertise and leadership.
• Works with PGA of America and Frisco to build relationships supporting business objectives.
• Provides strategic direction and support to the group sales team.
• Participates in daily Operations meetings to ensure interdepartmental communications and guest satisfaction.
• Participates in risk management issues and prevention including legal and workers compensation.
• Ensures accurate revenue, expense and labor forecasts and execution.
• Creates development plans based on strengths and career goals.

Skills

Leadership

Communication

Guest service orientation

Strategic planning

Operations management

Education

Bachelor's degree in Hospitality Management or related

Job description

Omni PGA Frisco Resort & Spa

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools-including an adults-only rooftop infinity pool-plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

This position, along with the VP/Managing Director, functions as the strategic business leader of the Omni PGA Frisco Resort & Spa, responsible for all aspects of the operation, including guest and associate satisfaction, financial performance, sales, and revenue generation intended to deliver a return on investment to ownership.

The Resort Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations. In addition, the Resort Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.

This position reports to the Vice‑President/Managing Director of the resort.

Responsibilities

• Sets goals and expectations for direct reports.


• Identifies leadership and fosters career development.


• Inspires and motivates team to achieve operational excellence.


• Creates a cohesive leadership team and positive business environment that consistently delivers results


• Develops deployment strategies to market property to continue to grow market share.


• Supports the sales strategy by encouraging effective revenue management practices.


• Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property's market position.


• Identifies key drivers of business success.


• Reviews sales goals and strategies to ensure alignment with positioning and pricing


• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.


• Ensures capital expenditure funds are being budgeted and deployed effectively and within program.


• Holds staff accountable for successful performance in a positive manner.


• Utilizes an \"open door\" policy.


• Communicates a clear and consistent message regarding property goals to produce desired results.


• Fosters associate engagement to providing excellent service.


• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.


• Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.


• Works collaboratively with the PGA of America and city of Frisco to build and nurture strong relationships to aid the business objectives of the resort


• Provides strategic direction and direct support to ensure the success of the group sales team.


• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction


• Participates directly in risk management issues and prevention including legal and workers compensation


• Ensures accurate revenue, expense and labor forecasts and execution


• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.

Qualifications

• 5 years minimum experience as a Resort/General Manager in an upscale/luxury environment


• Previous experience in a similar environment and type of hotel preferable


• Strong leadership skills


• Excellent communications skills


• Able to motivate team to provide best-in-class customer service


• 10+ years of P&L responsibilities


• Bachelor's degree preferred

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.