Resort Manager

Omni Hotels & Resorts; Frisco (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Resort Manager for the Omni PGA Frisco Resort & Spa. This role partners with the VP/Managing Director to lead strategy, guest and associate satisfaction, financial performance, and revenue generation for ownership ROI.

The Resort Manager develops property-wide strategies, ensures brand service alignment, and builds relationships with key customers in the sales process to drive demand.

Qualifications

• 5 years minimum experience as a Resort/General Manager in an upscale/luxury environment preferred.
• Strong leadership and excellent communication skills.
• Ability to motivate a team to deliver best-in-class customer service.

Responsibilities

• Set goals and expectations for direct reports and foster career development.
• Lead the development and implementation of property-wide strategies.
• Ensure delivery of brand service strategies and guest satisfaction.
• Oversee sales initiatives to drive revenue and market share growth.
• Collaborate with PGA of America and city of Frisco to support business objectives.
• Provide strategic direction and support to the group sales team.
• Manage risk, forecast revenues and expenses, and ensure operational excellence.
• Hire executive team members with strong functional and leadership capabilities.

Skills

Leadership

Communication

Guest service

People management

Job description

This position, along with the VP/Managing Director, functions as the strategic business leader of the Omni PGA Frisco Resort & Spa, responsible for all aspects of the operation, including guest and associate satisfaction, financial performance, sales, and revenue generation intended to deliver a return on investment to ownership.

The Resort Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations. In addition, the Resort Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.

This position reports to the Vice-President/Managing Director of the resort.

Responsibilities:

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Develops deployment strategies to market property to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property's market position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are being budgeted and deployed effectively and within program.
• Holds staff accountable for successful performance in a positive manner.
• Utilizes an "open door" policy.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Fosters associate engagement to providing excellent service.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Works collaboratively with the PGA of America and city of Frisco to build and nurture strong relationships to aid the business objectives of the resort
• Provides strategic direction and direct support to ensure the success of the group sales team.
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction
• Participates directly in risk management issues and prevention including legal and workers compensation
• Ensures accurate revenue, expense and labor forecasts and execution
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.

Qualifications:

• 5 years minimum experience as a Resort/General Manager in an upscale/luxury environment preferred
• Previous experience in a similar environment and type of hotel preferable
• Strong leadership skills
• Excellent communications skills
• Able to motivate team to provide best-in-class customer service