Resort Housekeeping Manager | On-Mountain Housing

Snowshoe Mountain; Snowshoe (WV); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

On-mountain housing

Ski privileges

401k plan

Discounted lift tickets

Retail discounts

Pro deals

Job summary

Snowshoe Mountain is hiring for a year-round housekeeping leadership role on-site at Snowshoe, WV. You will oversee forecasting, budgeting, staffing, and training for the housekeeping team to ensure exceptional guest experiences.

The position requires 3–5 years in housekeeping with 3+ years in management, strong leadership, budgeting, and guest-service focus. On-mountain housing and comprehensive perks are provided as part of the package.

Qualifications

• 3-5 years of progressive housekeeping experience in a hotel, resort or hospitality environment.
• 3+ years of management experience.
• Knowledge of housekeeping operations, budgeting, cost management, quality assurance, and guest experience.
• Experience recruiting, training, coaching and evaluating employees.
• Skilled at leadership, workforce planning, scheduling, communication, problem solving, conflict resolution and time-management.

Responsibilities

• Prepare and manage monthly, weekly, and daily housekeeping forecasts to ensure proper staffing levels and operational efficiency.
• Develop, manage, and maintain annual housekeeping budgets while ensuring cost-effective operations and expense control.
• Recruit, interview, hire, onboard, and train housekeeping team members.
• Foster employee engagement through recognition programs, incentive tracking, team development, and retention initiatives.
• Respond promptly and professionally to guest and owner concerns, ensuring effective resolution and a positive guest experience.
• Collaborate with Front Desk, Maintenance, and Homeowner Services teams to deliver seamless service and operational excellence.

Skills

Leadership

Budgeting

Staffing

Training

Coaching

Communication

Problem solving

Time management

Education

High School Diploma or GED

Job description

Snowshoe Mountain is hiring for a year-round housekeeping leadership role on-site at Snowshoe, WV. You will oversee forecasting, budgeting, staffing, and training for the housekeeping team to ensure exceptional guest experiences.

The position requires 3–5 years in housekeeping with 3+ years in management, strong leadership, budgeting, and guest-service focus. On-mountain housing and comprehensive perks are provided as part of the package.