Mountain Resort Housekeeping Manager | Year-Round Perks

Alterra Mountain Company; Snowshoe (WV); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free skiing and snowboarding at Altera

401k plan available

Discounted Ikon Passes

Discounted restaurant vouchers (on-mtn

40% off Retail Merchandise

Pro Deals from top brands

Job summary

Snowshoe Mountain is seeking a year-round, full-time housekeeping leader responsible for forecasting staffing, budgets, and maintaining resort cleanliness and guest satisfaction at Snowshoe, WV. The role requires 3–5 years of housekeeping experience and 3+ years in management, with on-site housing options and comprehensive benefits after a 30-day eligibility period.

Responsibilities include budgeting, staffing, quality control, safety, vendor and inventory management, and cross-department

Qualifications

• 3-5 years of progressive housekeeping experience in a hotel, resort or hospitality environment.
• 3+ years of management experience.
• Knowledge of housekeeping operations, budgeting, cost management, quality assurance, and guest experience.
• Experience recruiting, training, coaching and evaluating employees.
• Leadership, workforce planning, scheduling, communication, problem solving, conflict resolution and time-management.

Responsibilities

• Prepare and manage monthly, weekly, and daily housekeeping forecasts to ensure proper staffing levels and operational efficiency.
• Administer and enforce Lost & Found procedures, ensuring all items are documented, secured, and returned in accordance with company policies.
• Develop, manage, and maintain annual housekeeping budgets while ensuring cost-effective operations and expense control.
• Plan, implement, and continuously improve housekeeping strategies, standards, and operational procedures.
• Conduct routine quality control inspections of guest rooms, public areas, corridors, linen closets, common washrooms, and service areas to ensure cleanliness, functionality, presentation, and compliance with resort standards.
• Identify, document, and report property damage, maintenance deficiencies, safety concerns, and housekeeping-related issues.
• Ensure appropriate follow-up and timely resolution with Maintenance and other departments.
• Ensure all maintenance requests, work orders, and damage reports are accurately recorded, reported, tracked, and completed.
• Monitor inventory levels and oversee the purchasing, usage, and consumption of housekeeping supplies, linens, amenities, equipment, and chemicals.
• Perform monthly reviews of purchasing activity and departmental consumption to ensure budget compliance and operational effectiveness.
• Recruit, interview, hire, onboard, and train housekeeping team members
• Develop, implement, and oversee departmental training programs, quality standards, company policies, and operational procedures.
• Provide ongoing coaching, performance management, and formal performance evaluations to ensure employee growth and accountability.
• Foster employee engagement through recognition programs, incentive tracking, team development, and initiatives that promote morale and retention.
• Respond promptly and professionally to guest and owner concerns, ensuring effective resolution and a positive guest experience.
• Promote and maintain a guest/owner-focused culture that consistently delivers exceptional service and exceeds guest expectations.
• Ensure housekeeping operations support the resort's quality, cleanliness, safety, and service standards at all times.
• Collaborate effectively with Front Desk, Maintenance, and Homeowner Services teams to deliver seamless service and operational excellence.
• Analyze departmental performance metrics (KPIs) and implement corrective action plans to drive continuous improvement in service, quality, and efficiency.
• Serve as a role model for professionalism, accountability, safety, and guest service excellence.
• Demonstrate initiative, sound judgment, strong decision-making abilities, and the capacity to work independently while managing multiple priorities.

Skills

Leadership

Budgeting

Staff management

Problem solving

Communication

Education

High School Diploma or GED

Job description

Snowshoe Mountain is seeking a year-round, full-time housekeeping leader responsible for forecasting staffing, budgets, and maintaining resort cleanliness and guest satisfaction at Snowshoe, WV. The role requires 3–5 years of housekeeping experience and 3+ years in management, with on-site housing options and comprehensive benefits after a 30-day eligibility period.

Responsibilities include budgeting, staffing, quality control, safety, vendor and inventory management, and cross-department