Resort Housekeeper: Guest Rooms & Service Excellence

Wilderness Resort; Wisconsin; Hybrid; USD 24,000 - 32,000; Full time

Job summary

Wilderness Resort in Wisconsin Dells, Wisconsin is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced housekeeping team. The Housekeeper position ensures guest satisfaction with room cleanliness and prepares rooms for the next guests.

This is a part- or full-time position with day and weekend availability. Work closely with management to follow procedures, maintain stocked supplies, and communicate professionally with guests.

Qualifications

• Hardworking, dependable, enthusiastic team players.
• Customer service oriented individuals.
• Experience in housekeeping or hospitality is a plus.

Responsibilities

• Cleans guest rooms and guest areas, including making beds, dusting and vacuuming, cleaning bathrooms, replacing supplies, cleaning windows, mirrors, and patios.
• Clean guest suites in an allotted time period determined by management using the proper procedures and chemicals provided by management.
• Empties wastebaskets and empties and cleans ashtrays.
• Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
• Follows procedures concerning protection against blood borne pathogens.
• Ensures rooms are completed and signed off on within appropriate time frame.
• Practices safety procedures including bending, lifting, and safe use of equipment.
• Reports hazardous conditions in work area or equipment to management.
• Maintains a stocked, organized, and clean cart with sufficient supplies.
• Completely clean out housekeeping cart and storage unit from all trash and organize carts/storage units.
• Document and secures lost and found items.
• Communicates with guest in a professional and friendly manner.
• Keeps supplies ready by restocking housekeeping cart at end of shift.
• Upon discovering any damage to property, immediately fill out a maintenance request form and/or missing inventory form and submit to Manager.
• All other duties as assigned by management.

Skills

Customer service

Job description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating out employees like family. We strive for excellence within our resort and hope to create long-lasting positive influence on the employees that join our team.

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Housekeeper position is responsible for ensuring guest satisfaction with room cleanliness. Team members work together to ensure rooms are cleaned and prepared for the next guests in a timely manner.

This is a part- or full-time position with day and weekend availability.

Essential duties and tasks of the position include but are not limited to:

• Cleans guest rooms and guest areas, including making beds, dusting and vacuuming, cleaning bathrooms, replacing supplies, cleaning windows, mirrors, and patios.
• Clean guest suites in an allotted time period determined by management using the proper procedures and chemicals provided by management.
• Empties wastebaskets and empties and cleans ashtrays.
• Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
• Follows procedures concerning protection against blood borne pathogens.
• Ensures rooms are completed and signed off on within appropriate time frame.
• Practices safety procedures including bending, lifting, and safe use of equipment.
• Reports hazardous conditions in work area or equipment to management.
• Maintains a stocked, organized, and clean cart with sufficient supplies.
• Completely clean out housekeeping cart and storage unit from all trash and organize carts/storage units.
• Document and secures lost and found items.
• Communicates with guest in a professional and friendly manner.
• Keeps supplies ready by restocking housekeeping cart at end of shift.
• Upon discovering any damage to property, immediately fill out a maintenance request form and/or missing inventory form and submit to Manager.
• All other duties as assigned by management.

*Wilderness Resort is an Equal Opportunity Employer*