Resort Guest Services & Reservations Associate

Travel + Leisure Co.; Williamsburg (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability coverage

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is hiring a Guest Services Associate for Club Wyndham Kingsgate Resort in Williamsburg, VA. The role involves welcoming guests, providing resort information, handling reservations, and processing transactions to ensure a smooth guest experience.

The position requires strong English communication, customer service skills, and the ability to work in a fast-paced environment. The company offers health benefits and a 30+ hour workweek.

Qualifications

• Excellent communication skills in English (reading, writing, speaking).
• Ability to solve problems with minimal supervision.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Greet guests and provide warm, friendly service from check-in to check-out.
• Provide information about the resort and area attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and perform money handling duties.
• Complete check-out procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals or groups.
• Provide guests with room rate quotes and respond to inquiries.

Skills

English proficiency

Customer service

Cash handling

Multitasking

Attention to detail

Office basics

Tools

Microsoft Office

Job description

Travel + Leisure Co. is hiring a Guest Services Associate for Club Wyndham Kingsgate Resort in Williamsburg, VA. The role involves welcoming guests, providing resort information, handling reservations, and processing transactions to ensure a smooth guest experience.

The position requires strong English communication, customer service skills, and the ability to work in a fast-paced environment. The company offers health benefits and a 30+ hour workweek.