Resort Guest Services Associate - Mid & Evening Shifts

Wyndham; Williamsburg (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Club Wyndham Governor's Green Resort in Williamsburg, VA is hiring a Guest Services Associate. The role covers welcome duties, registration, and reservations with a focus on hospitality and guest satisfaction. Work shifts include 11am-7:30pm and 2:30pm-11pm, with weekend/holiday coverage.

Responsibilities include guiding guests, handling transactions, and providing local information. A positive attitude, strong English skills, and attention to detail are essential.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent reading, writing and spoken English.
• Ability to solve problems with minimal supervision.
• Ability to multitask in a fast-paced environment.
• Basic math and cash handling knowledge.

Responsibilities

• Greet guests warmly and assist with reservations and check-in.
• Guide guests through registration and issue unit keys.
• Provide information about resort and local attractions.
• Process cash and card transactions per procedures.
• Balance cash receipts and perform bucket checks.
• Complete checkout procedures and verify charges.

Skills

Customer service

Cash handling

Multitasking

Attention to detail

Communication skills

Tools

MS Office

Job description

Club Wyndham Governor's Green Resort in Williamsburg, VA is hiring a Guest Services Associate. The role covers welcome duties, registration, and reservations with a focus on hospitality and guest satisfaction. Work shifts include 11am-7:30pm and 2:30pm-11pm, with weekend/holiday coverage.

Responsibilities include guiding guests, handling transactions, and providing local information. A positive attitude, strong English skills, and attention to detail are essential.