Resort Front Desk Supervisor — Year-Round Perks

MOUNTAIN CAPITAL PARTNERS LLC; Durango (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Season pass

Job summary

MOUNTAIN CAPITAL PARTNERS LLC is seeking a Front Desk Supervisor for Purgatory Resort in Durango, CO. This full-time, year-round role oversees front desk operations, trains staff, manages scheduling and performance, and collaborates with Lodging and Rental teams to ensure guest satisfaction.

Must be able to work weekends and holidays; benefits include medical, dental, vision, 401K, and a season pass for you and dependents. A yearly bonus is available in addition to regular wages.

Qualifications

• Extensive customer service skills and experience.
• Valid US Driver’s license.
• Proven leadership of front desk teams.
• Flexibility to work weekends and holidays.

Responsibilities

• Provide leadership and supervision of the front desk team for the designated properties including managing daily operations, interviewing, hiring, scheduling, training, mentoring, performance appraisals, promotions, transfers, salary increases, disciplinary actions, and terminations of all front desk staff for the designated properties.
• Assist management with the budget and business plan for the designated properties within the Lodging division consistent with and in furtherance of the overall business goal for the resort.
• Resolve guest concerns/problems promptly and to the satisfaction of the guest while protecting the resort’s interest and minimizing risk.
• Work with the Lodging Manager to prepare capital and operating budgets for designated properties and assist with cost control systems.
• Provide leadership in revenue, yield management, guest service, and employee morale.
• Assist sales/marketing with calendars, brochures, packages, etc. to meet revenue/RevPAR goals; implement yield management to maximize profitability.
• Serve as liaison between Purgatory and rental program participants and lodging tenants; maintain open communications via newsletters and briefings.
• Recruit new residents to the rental program and encourage participation.
• Provide regular status reports and administer processes, procedures, handbooks, schedules, and accountability mechanisms.

Skills

Employee management

Property management

Budgeting

Customer service

Labor productivity

Education

Valid US Driver’s license

Tools

Property Management Systems

Job description

MOUNTAIN CAPITAL PARTNERS LLC is seeking a Front Desk Supervisor for Purgatory Resort in Durango, CO. This full-time, year-round role oversees front desk operations, trains staff, manages scheduling and performance, and collaborates with Lodging and Rental teams to ensure guest satisfaction.

Must be able to work weekends and holidays; benefits include medical, dental, vision, 401K, and a season pass for you and dependents. A yearly bonus is available in addition to regular wages.