Front Desk Lead

MOUNTAIN CAPITAL PARTNERS LLC; Durango (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Free season pass for you and dependets

Annual bonus

Job summary

Mountain Capital Partners LLC is seeking a Front Desk Lead to oversee lodging services and rental program relationships at the resort. The role involves leading and training the front desk team, ensuring service excellence, and coordinating with rental program tenants.

The position requires weekend and holiday availability and offers a full benefits package along with annual bonus potential. The ideal candidate will have 1-2 years of supervisory experience in Lodging or Customer Service, strong

Qualifications

• High school diploma or GED required.
• 1-2 years of supervisory experience; lodging, reservations or customer service preferred.
• Strong leadership and mentoring abilities are essential for front desk teams.
• Proven customer service excellence and problem-solving skills are necessary.

Responsibilities

• Lead and supervise front desk team across designated properties.
• Train, mentor, and evaluate front desk staff.
• Manage daily operations and ensure service standards.
• Resolve guest concerns promptly and protect resort interests.
• Support revenue, yield management, and guest satisfaction initiatives.
• Liaise between Purgatory and rental program participants and tenants.
• Maintain policies, schedules, systems, and quality controls.
• Provide cross-functional training for Front Desk and Housekeeping staff.
• Handle inventory moves and guest relocations as needed.
• Assist management during Night Audit or Front Desk coverage.

Skills

Front desk leadership

Team supervision

Customer service

Training

Communication

Budgeting

Labor/expense management

Scheduling

Property management knowledge

Google Drive

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Google Drive

Job description

Front Desk LeadGeneral Purpose:Assist in the management and supervision of all aspects of Lodging Services and Rental Program relationships to ensure excellence in lodging product and service, consistent growth and improvement, quality performance and increasing profitability of the lodging business at the resort. Must be flexible in scheduling and be able to work weekends and holidays. Must be able to develop, lead and train all front desk agents. This is a Full Time, Year Round position that offers comprehensive benefits including medical, dental, vision insurance, 401K options, and a free season pass for you and your dependents. All full time, year round positions are eligible for an annual bonus in addition to regular wages. For a full list of benefits visit Employee Resource Site.Essential Duties/Responsibilities:Provide leadership and supervision of the front desk team for the designated properties including assisting in managing daily operations, training, mentoring, performance appraisals of all front desk staff.Resolve guest concerns/problems promptly and to the satisfaction of the guest while protecting the resort’s interest and minimizing risk.Provide leadership in the areas of revenue, yield management, guest service, and employee morale.Serve as liaison between Purgatory and the rental program participants and lodging property tenants. Maintain open lines of communication with residents, tenants and guests through newsletters, briefings and correspondence.Administer processes, procedures, handbooks, priorities, schedules, systems, quality controls, and accountability mechanisms.Provide training and education of Front Desk and Housekeeping staff to meet lodging service standards at all designated properties.Ensure that all subordinates are adhering to policies and procedures.Solve inventory problems as they arise including room moves and guest relocations.Assist management in daily duties and be able to work without management presence for extended periods of time.Assist and stand in for Night Audit or Front Desk positions, as necessary.Additional duties as assignedKnowledge, Skills & Abilities:Solid knowledge of and capability in employee management, property management of condominium and residential properties, financial management, housekeeping management, staff scheduling and labor productivity, and customer service.Excellent customer and employee relations and interpersonal skills, budgeting knowledge, and labor/expense skills. Alertness, analytical ability, persuasiveness, auditory, tactile and visual discrimination, memory, creativity, precision, problem-solving, reasoning, judgment, initiative, imagination, patience, concentration are necessary.Excellent communication skills are required. Knowledge of how to use all facets of Google Drive and Microsoft Office is preferred.Education and Experience:High school diploma or GED required.1-2 Years of Supervisory experience; A focus on Lodging, Reservations or Customer Service PreferredWorking Environment/Physical Activities:90% of the work day is spent in a normal office environment; 10% of the work day is spent outdoors moving between areas;50% of the work day is spent sitting; 10% walking and 40% standing.There is a need for frequent engagement in normal conversation and frequent use of near and far acuity, depth perception, color, and field of vision.Must be able to lift 25 lbs on occasion.