Resort Front Desk & Guest Services Pro

Travel Leisure Resort Development Inc; Oregon (WI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

401(k) with employer match

Paid time off

Parental leave

Life and accident coverage

Disability insurance

Flexible spending accounts

Wellness program

Job summary

Travel Leisure Resort Development Inc. is seeking a Guest Services Associate to warmly welcome guests, provide resort information, and assist with registrations and billing.

You will quote room rates, handle reservations for individuals and groups, and respond quickly to guest inquiries while balancing cash and processing payments. The role requires a professional appearance, strong English communication, and the ability to multitask in a busy hospitality environment.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent English reading, writing and communication skills.
• Ability to solve problems with minimal supervision.
• Basic math and cash-handling knowledge.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly and guide them through registration and checkout.
• Provide information about the resort and local attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and complete cashier duties.
• Complete checkout procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries with speed and accuracy.

Skills

Communication skills

Cash handling

Multitasking

Attention to detail

Basic computer skills

Professional appearance

Job description

Travel Leisure Resort Development Inc. is seeking a Guest Services Associate to warmly welcome guests, provide resort information, and assist with registrations and billing.

You will quote room rates, handle reservations for individuals and groups, and respond quickly to guest inquiries while balancing cash and processing payments. The role requires a professional appearance, strong English communication, and the ability to multitask in a busy hospitality environment.