Resort Courtesy Patrol & Guest Services Associate

Cal; Mesa (AZ); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and Sick

401K

Job summary

Cal Am Properties Inc. in Mesa, Arizona, is seeking a Courtesy Patrol Monitor to provide exceptional, friendly service while supporting daily resort operations and safety. You will assist residents and guests with parking, patrol grounds, and respond to service requests.

This role requires outdoor work in all weather, operating a golf cart, and delivering notices and logs. The position emphasizes safety, reliable communication, and a welcoming presence at the resort gate and common areas.

Qualifications

• High school diploma preferred.
• Previous customer service or resort experience preferred.
• Ability to communicate professionally with residents and guests.
• Strong interpersonal and problem solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome residents and guests in a friendly and professional manner.
• Assist arriving guests with safely parking and positioning RVs on assigned sites.
• Patrol the resort using a golf cart to identify maintenance, safety, or operational concerns.
• Respond promptly to calls for service from residents, guests, or management.
• Read utility meters as assigned and accurately record readings.
• Inspect resort grounds, buildings and common areas for issues requiring attention.
• Report maintenance concerns such as water leaks, irrigation problems, damaged facilities, lighting outages, trip hazards, or other operational issues.
• Assist with traffic control during busy arrival and departure periods, special events or emergencies.
• Deliver notices, supplies or other materials throughout the resort as requested.
• Maintain communication with management and staff using radios or other communication devices.
• Complete daily activity logs, meter reports and incident reports as required.
• Operate golf carts and other light equipment safely and in accordance with resort policies.
• Provide relief coverage at the Courtesy Patrol gate during breaks, shift changes, vacations or other staffing needs.
• Greet residents, guests, vendors and contractors while providing gate coverage in accordance with resort policies.
• Observe and report unusual activity or safety concerns to management.
• Manage volunteer rangers and scheduling in season.
• Assist other departments as needed to ensure smooth resort operations.
• Perform other duties as assigned.

Skills

customer service

hospitality

communication

teamwork

problem solving

Education

High school diploma

Job description

Cal Am Properties Inc. in Mesa, Arizona, is seeking a Courtesy Patrol Monitor to provide exceptional, friendly service while supporting daily resort operations and safety. You will assist residents and guests with parking, patrol grounds, and respond to service requests.

This role requires outdoor work in all weather, operating a golf cart, and delivering notices and logs. The position emphasizes safety, reliable communication, and a welcoming presence at the resort gate and common areas.