Concierge

Troon; Prescott (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Talking Rock Club in Prescott, AZ is seeking a Guest Services Assistant to assist guests with information and services during their stay. You will promote resort amenities, act as a primary information source, and help coordinate dining reservations, transportation, and special arrangements.

The role involves answering calls at the guest service desk, guiding guests on area attractions, and maintaining brochures and displays in a clean, organized area.

Qualifications

• High school diploma or GED or equivalent.
• Good communication skills and English proficiency.
• Comfort using the internet and basic computer tasks.

Responsibilities

• Assist guests with information and services.
• Answer incoming calls at the guest service desk.
• Coordinate dining reservations, flowers, wine, or gift baskets.
• Arrange transportation and provide directions.
• Help guests with questions and concerns and offer solutions.

Skills

Guest service

Communication

English language

Internet savvy

Education

High school diploma/GED

Tools

Phone system

Job description

Talking Rock Club
Prescott, AZ 86305, USA

Description

General Purpose:

Provides assistance to guests and serves as an information source during their stay.

• Promotes resort’s facilities and area attractions.
• Serves as a local information source for guests.
• Provides information about special events within the resort and the surrounding area.
• Maintains adequate supply of brochure rack items in a clean, well-organized manner.
• Answers all incoming calls to the guest service desk.
• Assists guests with various services such as: making dining reservations, ordering flowers wine, or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements.
• Assists guests with questions and concerns, makes suggestions and identifies possible solutions.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

Frequently sits, talks and hears. Occasionally stands and walks. Regularly uses hands, reaches with arms and hands. Occasionally lifts up to 25 pounds.

Noise level is moderate.

Certificates/Licenses:

None Required

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Ability to use internet.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.