Resolution Manager

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher Bassett, part of Arthur J. Gallagher & Co., is hiring a Hybrid Fast Track Liability Claims Adjuster at entry level.

The role focuses on handling Fast Track Commercial General Liability claims with strong customer service and analytical skills, in a hybrid office setup in multiple states. Ideal candidates have a high school diploma and related claims experience; licensing is not required on hire but must be obtained within a specified timeframe.

Qualifications

• High School Diploma required.
• Minimum of 3 years related claims experience.
• Appropriate licensing and/or certification in all states handled; not required upon hire, but must obtain within timeframe.
• Knowledge of industry standards and practices.

Responsibilities

• Investigate, evaluate, and resolve Fast Track Commercial General Liability claims.
• Interact with clients and claimants to communicate effectively and ensure resolution.
• Provide empathetic, high-quality customer service throughout the claims process.
• Document claim activity timely and in accordance with policies and procedures.

Skills

Customer service

Analytical thinking

Problem solving

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Hybrid Fast Track Liability Claims Adjuster - Entry Level

• Jurisdictions: N/A
• Licenses: not required upon hire; must be willing to obtain with specified timeframe
• Location: This role is HYBRID in St Peters MO, Downers Grove IL, or Carrollton TX office 2-3 days per week

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: Customer Service experience needed
• Jurisdictional Experience: N/A
• Active Adjusters' licenses: not required upon hire; must be willing to obtain with specified timeframe

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve Fast Track Commercial General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients

Required Qualifications

• High School Diploma.
• Minimum of 3 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired

• Bachelor's Degree.
• Strong customer service experience

#LI-SR1

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).