Resolution Manager

Gallagher; Oregon; Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development

People-first culture

Global reach, local impact

Job summary

Gallagher Bassett seeks a claims adjuster to handle less complex claims with guidance. You’ll evaluate coverage, liability, and damages, and set reserves under supervision. The role emphasizes accuracy, empathy, and timely communication with clients and carriers.

Required: high school diploma and 3 years of claims experience; licenses in states where claims are handled or ability to obtain them. Oregon-based candidates encouraged to apply, with supportive benefits and a team-focused culture.

Qualifications

• High school diploma required, related claims experience preferred.
• Ability to follow policies and procedures in claim adjudication.
• Strong communication and negotiation skills helpful.

Responsibilities

• Investigate and settle less complex claims under moderate supervision.
• Evaluate coverage, liability and damages and set reserves.
• Communicate clearly with clients, providers and carriers to resolve claims.

Skills

Claims knowledge

Negotiation

Communication

Tech literacy

Education

High school diploma

Tools

Claims software

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

Investigates, evaluates, disposes and settles less complex claims with moderate supervision and includes the investigation, determination and evaluation of coverage, liability and damages and the setting of proper reserves. Incumbents at this level typically hold claims reserve and settlement authority of up to $5,000 liability and/or $10,000 workers compensation or greater. Exercises proper judgment and decision making to analyze the claims exposure to determine the proper course of action and to appropriately settle the claim. Interacts extensively with various parties involved in the claim process. Handles claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements. Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file. Incumbents at this level should be able to work at full case load capacity.

About You

Required: High school diploma and 3 years related claims experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Knowledge of accepted industry standards and practices. Computer experience with related claims and business software. Preferred: Bachelor's Degree preferred.

Behaviors

Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve issues inherent in handling of claims. Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact
• At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)